**Experienced Customer Service Representative – Beverage Delivery Space**

At arenaflex, we're on a mission to revolutionize the way people experience customer service. As a leading provider of innovative solutions, we're seeking a highly skilled and dedicated Customer Service Representative to join our team. If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we want to hear from you.

**About arenaflex**

arenaflex is a well-established national brand in the beverage delivery space, committed to providing top-notch products and services to our customers. Our team is dedicated to creating a culture of excellence, where every interaction is a chance to exceed expectations. As a Customer Service Representative, you'll be at the forefront of this mission, working closely with our customers to resolve their queries, address their concerns, and provide personalized solutions.

**Job Summary**

We're looking for a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you'll be responsible for providing world-class customer service, resolving customer issues, and achieving sales and product education goals. If you're a people person with excellent communication skills, a passion for problem-solving, and a drive to succeed, we want to hear from you.

**Responsibilities**

As a Customer Service Representative at arenaflex, you'll be responsible for:

* Responding to incoming calls from existing residential and commercial clients, providing world-class customer service, and diagnosing customer needs and concerns
* Handling difficult customer calls in a courteous and professional manner
* Correctly entering information into our Customer Relationship Management (CRM) system according to the customer's needs and/or concerns
* Communicating company policies and providing creative approaches to resolve customer issues such as billing errors or service opportunities
* Displaying exceptional decision-making and problem-solving capabilities to take immediate action on all calls
* Achieving monthly sales/product education goals by making recommendations from our healthy hydration portfolio
* Using negotiation skills to provide alternative approaches to resolve customer issues and take immediate action to retain customers support channels
* Primarily phone-based support, with occasional opportunities to work on-site at our Lakeland, FL or Massachusetts locations

**Qualifications**

To be successful in this role, you'll need:

* A high school diploma, GED, or equivalent work experience
* A minimum of 1-year previous customer service and/or call center experience
* Previous experience with live chat and/or customer retention is a plus but not required
* The ability to thrive in a fast-paced environment
* The ability to display business maturity at all times and work efficiently without on-site supervision

**Technical Qualifications and Requirements**

To ensure success in this role, you'll need:

* A space in your home suitable for the installation of a Home Agent workstation
* A work environment free from distractions, including any background noise that impacts the customer experience
* A tidy work environment suitable for safekeeping of confidential and sensitive customer information
* Prior experience with setting up and troubleshooting remote workstations (i.e. computer, phone, modem, router, etc.) is preferred
* A reliable internet connection with a minimum of 100 mbps download and 15 mbps upload speed from a cable, DSL, or fiber optic provider
* Your computer must be directly connected to the router/modem via an Ethernet cable, as wireless connections are not permitted

**Call Volume**

As a Customer Service Representative, you can expect to handle:

* Typically 40-50 calls per day

**What We Offer**

At arenaflex, we're committed to providing a supportive and inclusive work environment that fosters growth and development. As a Customer Service Representative, you'll enjoy:

* A competitive salary and benefits package
* Opportunities for career growth and professional development
* A dynamic and supportive team environment
* Flexible scheduling to accommodate your needs
* A comprehensive training program to ensure your success

**How to Apply**

If you're a motivated and customer-focused individual with a passion for problem-solving, we want to hear from you. Please submit your resume by clicking the "Apply Now" button below. We can't wait to hear from you!

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