**Experienced Customer Service Representative II – Remote Opportunity with arenaflex**

At arenaflex, we're committed to delivering exceptional customer experiences that exceed our members' expectations. As a Customer Service Representative II, you'll play a vital role in providing timely and accurate responses to member and provider inquiries, ensuring seamless interactions and fostering a culture of empathy and understanding.

**About arenaflex**

arenaflex is a dynamic organization dedicated to improving the lives of our members and communities. We strive to create a diverse and inclusive workforce, where everyone feels valued, respected, and empowered to make a difference. Our commitment to equity, social justice, and community well-being drives our work, and we're passionate about creating a positive impact.

**The Role**

As a Customer Service Representative II, you'll be part of a collaborative team that responds to member and provider inquiries regarding benefits, eligibility, claims status, and other related issues. Your primary responsibilities will include:

* Providing first call resolution by responding accurately and courteously to member and provider inquiries
* Documenting inquiries, complaints, and other data in our computer database in an accurate, clear, and timely manner
* Supporting CHPW members during the Medicare Annual Election Period, including working variable shifts and weekend hours
* Advising providers on the outcome of claim processing and taking appropriate action on behalf of the provider and arenaflex
* Meeting attendance and call quality standards
* Performing all functions of the job with accuracy, attention to detail, and within established timeframes

**Essential Qualifications**

To succeed in this role, you'll need:

* A minimum of three (3) years of call center experience, preferably in insurance, managed care, or from a provider setting
* Experience with state and federal programs, including Washington Apple Health, Medicare Advantage Plans
* Knowledge of medical terminology and healthcare
* Excellent verbal and written communication skills, including typing
* Ability to gather and assess information from multiple systems, apply protocols, and determine appropriate actions
* Ability to use MS Office products, such as Outlook, Word, and Excel

**Preferred Qualifications**

While not required, the following qualifications will make you an even stronger candidate:

* Experience working in a 100% remote environment
* Familiarity with claims and claims processing
* Knowledge of medical terminology and healthcare
* Ability to summarize calls, notes, and create clear and concise documentation

**Skills and Competencies**

To excel in this role, you'll need:

* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment with multiple priorities
* Strong analytical and problem-solving skills
* Ability to learn and adapt to new systems and processes
* Strong attention to detail and accuracy
* Ability to work independently and as part of a team

**Career Growth Opportunities and Learning Benefits**

At arenaflex, we're committed to helping you grow and develop your skills. You'll have access to:

* Ongoing training and development opportunities
* Mentorship and coaching from experienced colleagues
* Opportunities for career advancement and professional growth
* A supportive and inclusive work environment that encourages collaboration and innovation

**Work Environment and Company Culture**

As a remote employee, you'll have the flexibility to work from anywhere, while still being part of a dynamic and supportive team. Our company culture is built on:

* Empathy and understanding
* Collaboration and teamwork
* Innovation and creativity
* Continuous learning and growth
* Diversity, equity, and inclusion

**Compensation, Perks, and Benefits**

arenaflex offers a competitive salary, as well as a range of benefits and perks, including:

* Medical, Prescription, Dental, and Vision coverage
* Telehealth app
* Flexible Spending Accounts, Health Savings Accounts
* Basic Life AD&D, Short and Long-Term Disability
* Voluntary Life, Critical Care, and Long-Term Care Insurance
* 401(k) Retirement and generous employer match
* Employee Assistance Program and Mental Fitness app
* Financial Coaching, Identity Theft Protection
* Time off, including PTO accrual starting at 17 days per year
* 40 hours Community Service volunteer time
* 10 standard holidays, 2 floating holidays
* Compassion time off, jury duty

**Sensory, Physical, and Mental Requirements**

This role requires:

* Extended periods of sitting, computer use, talking, and possibly standing
* Simple grasp, firm grasp, fine manipulation, pinch, finger dexterity, supination/pronation, wrist flexion
* Frequent torso/back static position; occasional stooping, bending, and twisting
* Ability to learn and prioritize multiple tasks at a given time and have the capability of handling demanding situations
* Analytical/problem solving/critical thinking ability

**Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities**

arenaflex is an equal opportunity employer committed to a diverse and inclusive workforce. We welcome applications from qualified candidates who share our values and are passionate about making a difference.

**Take the Next Step**

Are you ready to join our team and make a positive impact? Apply now and let's discuss how you can become a vital part of our success story.

Apply for this job