**Experienced Customer Service Representative – Order Processing and Account Management**

Join arenaflex, a dynamic and innovative company, as we seek an experienced Customer Service Representative to play a vital role in our Sales team. As a key member of our team, you will be responsible for processing customer orders, ensuring accurate and efficient production processes, and providing exceptional customer service. If you are a detail-oriented, organized, and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

**About arenaflex**

arenaflex is a leading provider of innovative solutions and services, dedicated to delivering exceptional customer experiences. Our team is passionate about creating a positive impact on our customers' lives, and we are committed to fostering a culture of collaboration, innovation, and growth. As a Customer Service Representative at arenaflex, you will be part of a dynamic team that values teamwork, open communication, and continuous learning.

**Key Responsibilities**

As an Experienced Customer Service Representative, you will be responsible for:

* Processing customer orders generated by Account Managers, ensuring accurate and efficient production processes
* Facilitating purchase orders, checking for accuracy, and verifying with Account Managers when necessary
* Documenting and arranging releases from inventory, filing tickets for completed jobs, and maintaining accurate records
* Preparing materials for return to customers, documenting Haz-Mat orders, and ordering marketing materials
* Managing internal forms, FSI and FSC records, and performing additional tasks as required
* Filling in for Account Managers and assuming their responsibilities when necessary, including checking emails and voice mails and making relevant decisions
* Assisting the estimating department as needed and performing additional tasks and duties as required and delegated by the Director of Sales

**Essential Qualifications**

To be successful in this role, you will need:

* High school graduate or General Education Degree (GED) or equivalent
* Associate's Degree (two-year college or technical school) or equivalent
* 2+ years of experience in customer service or a related field
* Excellent communication, organizational, and problem-solving skills
* Ability to work accurately and thoroughly, with attention to detail
* Ability to work under pressure and meet deadlines
* Familiarity with Microsoft Suite and other software applications

**Preferred Qualifications**

* Bronze designation on ACT or equivalent
* Experience in a manufacturing or production environment
* Knowledge of production capabilities and processes
* Certification in customer service or a related field

**Skills and Competencies**

To excel in this role, you will need to possess:

* Accuracy and attention to detail
* Active listening and communication skills
* Organizational and time management skills
* Problem-solving and analytical skills
* Ability to work under pressure and meet deadlines
* Familiarity with Microsoft Suite and other software applications
* Ability to wear Personal Protective Equipment (PPE) as needed

**Work Environment**

As a Customer Service Representative at arenaflex, you will work in a manufacturing office with a climate-controlled environment. You will be required to sit for extended periods, use a computer, and perform other tasks that may require standing, walking, or lifting.

**Benefits and Compensation**

arenaflex offers a competitive compensation package, including:

* $14.00 - $18.58 per hour
* 401(k) matching
* Dental insurance
* Disability insurance
* Employee assistance program
* Flexible spending account
* Health insurance
* Life insurance
* Paid time off
* Paid training
* Tuition reimbursement
* Vision insurance

**How to Apply**

If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to . We look forward to hearing from you!

**Equal Employment Opportunity**

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and free from discrimination.

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