**Experienced Customer Service Representative – Part-Time Remote Jobs at arenaflex**

At arenaflex, we're committed to delivering exceptional customer experiences that exceed expectations. As a leading retail company, we understand the importance of providing best-in-class service to our valued customers, stores, and associates. Our Contact Center is a high-volume environment that handles over 6 million contacts per year, and we're seeking career-minded, customer-centric individuals to join our team as Customer Care Resolution Coordinators.

**About arenaflex**

arenaflex is a diverse and inclusive workplace where all employees feel valued and have the opportunity to reach their full potential. We're a metrics-driven center dedicated to driving results, and our associates thrive in this fast-paced environment. With a focus on growth and development, we invest in our associates to help them succeed in their careers.

**Why Join arenaflex?**

* Work from the comfort of your own home while providing exceptional service to our valued customers
* Be part of a highly engaged team that prides itself on exceeding customer expectations, building relationships, and providing individual and team recognition
* Enjoy a variety of shift opportunities to fit your schedule
* Take advantage of our comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and education assistance

**Essential Job Functions**

As a Customer Care Resolution Coordinator, you will:

* Take a high volume of incoming calls, chats, and emails from customers, stores, and associates while navigating multiple systems to aid in answering questions and resolving issues
* Communicate professionally in a conversational manner while utilizing all available resources to ensure customer satisfaction
* Be punctual, reliable, and dedicated to making a difference in the lives of our customers

**Requirements**

* Type a minimum of 25 WPM
* Be proficient with Microsoft Office programs (Outlook, Word)
* Have a high school diploma or GED
* Successfully complete mandatory training
* Have customer service experience

**Location and Hours**

* Work from Home in Approved States
* Provide 24/7 customer care with a variety of shift opportunities

**Associate Benefits**

* Medical/Dental/Vision
* Matching 401K
* Stock Purchase Plan
* Annual Performance Bonus
* Store Discount Card
* Education Assistance

**About arenaflex Contact Center**

The arenaflex Contact Center specializes in providing best-in-class service to customers, stores, and associates. Our associates thrive in this high-volume environment that handles over 6 million contacts per year. We are a metrics-driven center dedicated to driving results via phone, email, and chat communication.

**Job Type**

Full-time

**Pay**

$15.00 per hour

**Benefits**

* 401(k)
* 401(k) matching
* Dental insurance
* Health insurance
* Paid time off
* Vision insurance
* Work from home

**Shift**

* 10 hour shift
* 8 hour shift
* Day shift
* Evening shift
* Morning shift
* Night shift

**Weekly Day Range**

* Monday to Friday
* Weekend availability

**Work Setting**

* Remote

**Education**

* High school or equivalent (Required)

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity to join the arenaflex team as a Customer Care Resolution Coordinator.

Apply for this job