**Experienced Customer Service Representative – Remote in Maine**
Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments and enjoy the challenge of problem-solving? If so, we may have the perfect opportunity for you to join our award-winning customer service team at arenaflex.
As a Customer Service Representative at arenaflex, you will be the face of our company, interacting with customers from all over the country to provide top-notch support and resolve issues in a timely and professional manner. We're not looking for order-takers or script-readers – we're searching for individuals who can engage with our customers on a personal level, think critically, and have a genuine passion for helping others.
**About arenaflex**
arenaflex is revolutionizing the pet industry as one of the fastest-growing e-commerce retailers of all time. We're a company that values innovation, customer satisfaction, and employee growth. Our remote work environment allows you to work from the comfort of your own home, with the flexibility to create a schedule that suits your needs.
**What You'll Do**
As a Customer Service Representative at arenaflex, your primary responsibilities will include:
* Engaging directly with customers via phone, email, or chat to resolve issues, answer questions, and provide product recommendations
* Researching and problem-solving to determine the best solutions for customers, thinking proactively, and setting follow-ups as needed to ensure contact resolution
* Operating with understanding, utilizing active listening, patience, empathy, and kindness to customers and team members alike
* Operating with a willingness to learn, sharing feedback, and being open-minded to grow and develop your skills
* Engaging with teammates, your direct manager, and other team members across the organization using virtual collaboration tools such as Zoom, Slack, and webcams to contribute to an infectious customer-centric culture of collaboration
**What You'll Need**
To succeed in this role, you'll need:
* 2 years of customer service experience
* Excellent communication skills (written, verbal, and listening) in a written assessment
* Fluency in both Canadian French (Quebecois) and English
* Ability to multi-task (e.g., maintain a conversation on the phone while navigating on the computer and taking notes) and perform well in a fast-paced environment
* Proficiency in using computers, both for data entry, as well as for rapid navigation through systems and the internet to search for information to help support our customers
* Ability to adapt to change with the business needs of the company
* Flexibility to shift schedule and work overtime as needed by the business unit
* Must bring proven ability to maintain confidentiality and secure sensitive information
* High school diploma or equivalent
* Must be able to pass a background check
**Technical Requirements**
To ensure a seamless customer experience, you'll need to meet the following technical requirements:
* Work area must be large enough to accommodate computer monitors and be free from distractions, including any background noise that impacts the customer experience
* Work area acceptable for webcam use
* Have a reliable wired, high-speed internet and broadband connection (30 Mbps+ download speed/ 10Mbps+ upload speed (You can test your internet speed at speedtest.net or by contacting your service provider.)
* You provide high-speed internet. We will provide everything else (computer, monitor, keyboard, mouse, headset, webcam)
* Phone line not required. You must have a cell phone or tablet that can be used for two-factor authentication through Okta Verify.
Options for two-factor authentication include:
+ A smartphone or tablet on which the Okta mobile app can be downloaded
+ A cell phone that can receive SMS messages and phone calls
**Why arenaflex Customer Service?**
At arenaflex, we're committed to creating a culture that empowers our team members to become their best selves. Here's what you can expect:
* **YOU BELONG**: arenaflex is a place where you can be your authentic self. Our team members are from diverse backgrounds and walks of life, and we celebrate what makes them unique.
* **YOU CAN GROW**: Our culture is designed for those who thrive on delivering results and becoming their best – no matter their role or location.
* **YOU CAN MAKE A DIFFERENCE**: You'll be encouraged to be curious, ask questions, bring ideas forward, and act like an owner in everything you do.
* **YOU WILL GET SUPPORT**: When you join arenaflex Customer Service, you'll have ongoing training and development, resources, and opportunities to become your best.
* **YOU WILL GET REWARDED**: arenaflex offers competitive wages, medical & dental insurance, 401k, plus more! The biggest perk, however, is the ability to work with other smart, driven, and passionate team members who are making an impact each day.
**Equal Opportunity Employer**
arenaflex is committed to equal opportunity. We value and embrace diversity and inclusion of all team members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@arenaflex.com.
If you have a question regarding your application, please contact HR@arenaflex.com.
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