**Experienced Customer Service Representative – UK**

Join arenaflex, a revolutionary company transforming the $80B ski travel industry with its cutting-edge self-service platform. As a Customer Service Representative, you will play a vital role in delivering exceptional customer experiences, ensuring that our clients' ski holidays are stress-free and unforgettable.

**About arenaflex**

arenaflex is redefining the ski travel industry with its innovative platform, which empowers customers to plan, compare, book, and customize their ski holidays in just a few clicks. Our dynamic package technology is connected to hundreds of suppliers via API integrations, providing real-time prices and availability for millions of ski trip combinations. With a focus on customer satisfaction, arenaflex is committed to providing a seamless experience from booking to post-trip support.

**The Role**

As a Customer Service Representative, you will be the main point of contact for our customers throughout their journey at arenaflex. Your responsibilities will include:

* Taking ownership of clients' onboarding, professional services, and consulting to ensure a unique customer experience
* Providing pre-booking advice on where and how to book a ski trip
* Offering post-booking support according to customers' needs
* Supporting customers during their trip to give a great customer experience
* Representing the voice of the customer and influencing product development roadmap
* Liaising between arenaflex customers and suppliers for requests, complaints, and updates
* Working independently while receiving support from a broader team

**Requirements**

To succeed in this role, you will need:

* Native English speaker
* 3+ years of experience in customer service
* 2+ years of experience in Travel Tech B2C
* Experience working with support and CRM systems, preferably Hubspot, Front, Zendesk, and Intercom
* Preferably In-Resort team experience
* Excellent written and verbal communication skills
* Strong technical skills and self-learning ability to understand multi-platform systems
* Ski experience (advantage)

**What We Offer**

As a Customer Service Representative at arenaflex, you can expect:

* A full-time remote position with a rotating shift work schedule, including weekends and evenings
* A contract of up to 8 months, with an option for renewal
* Competitive compensation and benefits package
* Opportunities for career growth and professional development
* A dynamic and supportive work environment
* The chance to work with a revolutionary company transforming the ski travel industry

**Work Environment and Culture**

arenaflex values a culture of innovation, collaboration, and customer satisfaction. Our team is passionate about delivering exceptional experiences and is committed to making a positive impact on the ski travel industry. As a remote employee, you will have the flexibility to work from anywhere, while still being part of a dynamic and supportive team.

**Compensation and Perks**

arenaflex offers a competitive compensation and benefits package, including:

* Competitive salary
* Comprehensive health insurance
* Retirement savings plan
* Paid time off and holidays
* Professional development opportunities
* Access to cutting-edge technology and tools

**How to Apply**

If you are a customer-focused individual with a passion for the ski travel industry, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to . We look forward to hearing from you!

**Join the arenaflex Team**

At arenaflex, we are committed to delivering exceptional customer experiences and transforming the ski travel industry. As a Customer Service Representative, you will play a vital role in achieving our mission. Join our dynamic team and be part of a revolutionary company that is changing the face of the ski travel industry.

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