**Experienced Customer Service Representative/Administrative Assistant – Remote/Hybrid Opportunity at arenaflex**

At arenaflex, we're passionate about delivering exceptional customer experiences and fostering a culture of innovation, collaboration, and growth. As a leading organization in the industry, we're committed to empowering our employees to thrive in a dynamic and supportive environment. We're now seeking an experienced Customer Service Representative/Administrative Assistant to join our team, working remotely with the flexibility to balance your time between our office and home.

**About arenaflex**

arenaflex is a forward-thinking organization that values flexibility, diversity, and inclusivity. We believe in creating a work environment that encourages creativity, teamwork, and continuous learning. Our mission is to provide top-notch customer service, innovative solutions, and exceptional experiences that exceed our customers' expectations. We're proud to offer a competitive salary, comprehensive benefits, and opportunities for growth and development.

**Job Responsibilities**

As a Customer Service Representative/Administrative Assistant at arenaflex, you'll play a vital role in ensuring that every customer is taken care of to the best of our abilities. Your responsibilities will include:

* Handling inbound calls on a multi-line phone system during scheduled hours, responding to customer inquiries, and resolving issues in a timely and professional manner
* Making outbound calls for service, follow-ups, and membership inspections to ensure customer satisfaction and retention
* Responding to email correspondence and coordinating with customers to resolve issues and provide support
* Monitoring and contacting expired memberships to prevent lapses and maintain customer relationships
* Performing additional duties as assigned by the Office Manager, such as data entry, filing, and administrative tasks

**Strongly Preferred Qualities**

To succeed in this role, you'll need:

* Customer service experience, preferably in a similar industry or role
* Knowledge or experience with ServiceTitan program (or similar CRM systems)
* Superior phone skills and comfort with calling customers
* Excellent organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously
* Proficiency in Microsoft Office, with a strong understanding of computer systems and software
* A positive attitude, with a strong work ethic and commitment to delivering exceptional customer experiences
* Strong attention to detail, with a focus on accuracy and quality
* A clean criminal background and a commitment to maintaining a drug-free workplace
* A team player mentality, with a "can-do" attitude and a willingness to collaborate with colleagues

**Essential Qualifications**

To be considered for this role, you'll need:

* High school diploma or equivalent (preferred)
* 1 year of customer service experience (required)
* Ability to relocate to Norfolk, VA before starting work (required)

**Benefits and Perks**

As a valued member of our team, you'll enjoy:

* A competitive salary of $18.00 - $20.00 per hour
* Comprehensive benefits package, including 401(k), 401(k) matching, dental insurance, employee discount, health insurance, life insurance, paid time off, and vision insurance
* Flexible scheduling, with 8-hour shifts and Monday-to-Friday work hours
* Opportunities for growth and development, with training and support to help you succeed in your role
* A dynamic and supportive work environment, with a focus on collaboration, innovation, and customer satisfaction

**Schedule and Work Environment**

As a remote/hybrid employee, you'll have the flexibility to balance your time between our office and home. You'll work 40 hours per week, with 8-hour shifts and Monday-to-Friday work hours. You may be required to work weekends as needed.

**Take the Next Step**

If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Join our team at arenaflex and become a vital part of our success story. Apply now and let's discuss how you can grow and thrive in this dynamic and supportive environment.

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