**Experienced Customer Service Representative/Dispatcher – Remote Opportunity with arenaflex**
At arenaflex, we're more than just a leading residential HVAC and Plumbing contractor in Northern Virginia – we're a team of dedicated professionals passionate about delivering exceptional service to our customers. With a rich history dating back to 1979, we've built a reputation for excellence, and we're now seeking a talented Customer Service Representative/Dispatcher to join our team.
**About arenaflex**
arenaflex has grown from a small family-owned service business to a respected leader in the industry, thanks to our commitment to the values that matter most: customer satisfaction, teamwork, and community involvement. Our team is driven by a shared passion for delivering top-notch service, and we're excited to welcome a new member who shares our enthusiasm.
**Job Schedule and Flexibility**
We understand the importance of work-life balance, which is why we offer a flexible schedule that allows you to work from home most days. Our remote work arrangement includes:
* Monday, Tuesday, Thursday, and Friday: Remote work from home (8:00 AM – 5:00 PM, with a one-hour lunch break)
* Wednesday: In-office work at our Chantilly location (8:00 AM – 5:00 PM, with a one-hour lunch break)
**Job Role and Responsibilities**
As a Customer Service Representative/Dispatcher, you'll play a vital role in ensuring our customers receive exceptional service. Your duties will include:
* Dispatching service technicians according to their schedule
* Answering incoming service calls and adjusting technician's schedules as needed
* Resolving customer issues in a prompt and courteous manner
* Maintaining customer satisfaction by investigating concerns, routing them to the proper staff, and responding to special requirements
* Matching type of service required with availability, location, and duration of service to maximize productivity, profitability, and efficiency
* Making outbound calls to keep the schedule filled and maintain the Company's membership base
* Being a good teammate to coworkers
* Educating customers on our Membership benefits to make them lifelong customers
**Requirements and Qualifications**
To succeed in this role, you'll need:
* Previous experience in a call center environment
* The ability to type at a speed of approximately 70 words per minute
* Excellent communication skills and a passion for making customers happy
* The ability to work independently as well as within a team
* Familiarity with main cities and locations in Northern Virginia
* Attention to detail and proactive thinking skills
**Remote Work Requirements**
To ensure your success in a remote work environment, we'll provide:
* A laptop and cell phone
* High-speed internet (candidates must provide their own)
* A quiet workspace with minimal background noise
**Compensation and Benefits**
We offer a competitive hourly rate of $17-$20 per hour, based on experience (negotiable). Additionally, you'll have opportunities to earn commissions, which can average an additional $100-$1000+ per month. Our comprehensive benefits package includes:
* Medical, dental, vision, STD, LTD, and life insurance
* 401(k) retirement plan with a company match
* 7 paid holidays per year
* Paid vacation and personal days
* Continued education with periodic classes
**Why Join arenaflex?**
At arenaflex, we're committed to creating a positive and supportive work environment that fosters growth and development. As a member of our team, you'll have opportunities to:
* Develop your skills and expertise through ongoing training and education
* Collaborate with a talented and dedicated team of professionals
* Contribute to the success of a respected and growing company
* Enjoy a competitive compensation package and comprehensive benefits
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to . We look forward to hearing from you!
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.
**Contact Information**
To apply for this position or learn more about arenaflex, please visit our website or contact us at .
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