**Experienced Customer Service Submission Specialist – Firearms Registration Support**

At arenaflex, we're on a mission to revolutionize the way we interact with customers, providing exceptional service and support that exceeds expectations. As a Customer Service Submission Specialist, you'll play a critical role in ensuring the accuracy and completeness of customer paperwork prior to submission, while providing a seamless experience for our clients and their customers.

**About arenaflex**

arenaflex is a leading provider of innovative solutions for the firearms industry, dedicated to delivering world-class customer service and support. Our team is passionate about helping others, and we're committed to creating a work environment that's collaborative, inclusive, and rewarding. If you're a customer service professional with a passion for firearms and a desire to make a difference, we want to hear from you!

**Job Summary**

As a Customer Service Submission Specialist, you'll be responsible for conducting outbound calls to customers at their scheduled appointment times, validating and reviewing paperwork using screen-sharing software, and submitting accurate paperwork for further review. You'll also be responsible for maintaining customer account information, resolving document issues, and expediting corrections or adjustments as necessary. If you're a quick learner, a team player, and a customer service enthusiast, we encourage you to apply for this exciting opportunity.

**Key Responsibilities**

* **Customer Interaction**
+ Conduct outbound calls to customers at their scheduled appointment times
+ Validate and review paperwork with customers using screen-sharing software
+ Submit accurate paperwork for further review
+ Record Maintenance
- Update and maintain customer account information as needed
- Ensure all records are current and accurate
+ Problem Resolution
- Identify and resolve document issues by validating information
- Determine the root cause of problems and provide appropriate solutions
- Expedite corrections or adjustments, as necessary
- Rebook appointments if needed to address document issues
+ Multitasking
- Efficiently manage multiple tasks such as typing, data validation, and customer interaction simultaneously
+ Reliability
- Maintain a dependable schedule for customer appointments
- Ensure prompt and reliable service to all customers
- Identify customers' needs, clarify information, research and provide solutions and/or alternatives
- Access company and client resources provided to accurately handle the call
- Be able to navigate on-line efficiently
- Skillfully change from one task to another without loss of efficiency or composure
- Be available at your desk, maintaining punctuality and attendance at all scheduled times
- Remain positive and professional in all customer interactions
- Flexibility to cross train as requested

**Essential Qualifications**

* 1 year of customer service or customer support experience required
* 1 year of previous call center or office background experience required
* Technical savvy (can toggle between multiple programs and dual monitors)
* Previous remote work from home experience a plus
* Quick learner and able to work independently
* Type 35 words per minute accurately
* Strong phone and verbal communication skills along with active listening
* A background check applicable with state and federal laws is required
* Excellent attention to detail and accuracy
* Strong interpersonal and communication skills
* Effective time-management skills
* Ability to handle demanding customers while remaining calm and professional
* Demonstrated ability to deliver world-class customer service consistently
* Contributes to team efforts by achieving related results as needed
* Must be able to work independently in a remote work environment
* Proficiency with screen-sharing software and general office technology

**Preferred Qualifications**

* Experience working with firearms or related industries
* Knowledge of firearms laws and regulations
* Previous experience with customer service software and systems
* Strong analytical and problem-solving skills
* Ability to work in a fast-paced environment with multiple priorities

**Skills and Competencies**

* Excellent communication and interpersonal skills
* Strong attention to detail and accuracy
* Ability to work independently and as part of a team
* Strong analytical and problem-solving skills
* Ability to multitask and prioritize tasks effectively
* Proficiency with screen-sharing software and general office technology
* Strong phone and verbal communication skills
* Ability to handle demanding customers while remaining calm and professional

**Career Growth Opportunities and Learning Benefits**

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service Submission Specialist, you'll have opportunities to:

* Develop your skills and knowledge in customer service, firearms, and related industries
* Work with a talented team of professionals who are passionate about delivering exceptional service
* Participate in ongoing training and development programs to enhance your skills and knowledge
* Take on new challenges and responsibilities as you grow and develop in your role
* Contribute to the success of arenaflex and make a meaningful impact on our customers and clients

**Work Environment and Company Culture**

At arenaflex, we're proud of our collaborative and inclusive work environment. As a Customer Service Submission Specialist, you'll have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional service. Our company culture is built on the following values:

* Customer Focus: We're committed to delivering exceptional service to our customers and clients.
* Collaboration: We work together as a team to achieve our goals and objectives.
* Innovation: We're always looking for new and better ways to do things.
* Integrity: We operate with integrity and honesty in all our interactions.
* Respect: We treat each other with respect and dignity.

**Compensation, Perks, and Benefits**

As a Customer Service Submission Specialist at arenaflex, you'll enjoy a competitive compensation package, including:

* Starting pay - $14/hour, plus shift differential (extra $1/hr nights & wkds) and possible increase after 90 days pending attendance and performance
* Work hours - Set Shift 9:30am-6:00pm (EST) Work Days - Mon-Fri
* Paid Training - 1 week in length from 9:00am-6:00pm Mon-Fri (EST)
* Status - Full Time 40 hours

**How to Apply**

If you're a customer service professional with a passion for firearms and a desire to make a difference, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. We can't wait to hear from you!

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