Experienced Customer Success Manager – Leading Client Relationships and Driving Strategic Growth for blithequark's Innovative Found Platform
Introduction to blithequark and the Industry
blithequark is a pioneering HealthTech startup that has been making waves in the care industry since its inception. With a mission to elevate later life for everybody and build the care sector of the future, blithequark has developed a range of innovative products and services that are revolutionizing the way care is delivered. The company's flagship platform, Found, is a cutting-edge CRM solution designed to help care providers manage their enquiries, occupancy, and finances more effectively. As a key member of the blithequark team, you will play a vital role in driving the success of this platform and helping to shape the future of the care industry.
About the Role
We are seeking an experienced Customer Success Manager to lead and nurture relationships with a growing portfolio of clients. This is an exciting opportunity for a talented and motivated individual to join our team and make a real impact on the success of our clients and the growth of our business. As a Customer Success Manager at blithequark, you will be responsible for developing and implementing strategies for client retention, upsell, and cross-sell opportunities, as well as leading conversations around contract renewals, pricing, and upgrading packages.
Key Responsibilities
- Develop and implement strategies for client retention, upsell, and cross-sell opportunities
- Lead conversations around contract renewals, pricing, and upgrading packages
- Arrange and host onboarding kick-off meetings, proactively creating comprehensive onboarding plans for clients
- Become an expert on all things Found, providing comprehensive online training and support to clients
- Support clients via phone and email, ensuring their needs are met and resolving any issues that may arise
- Share feedback and insights from customers with the Product team to support their decision-making and prioritization of development activities
- Support clients with bugs/issues, owning them through to resolution and ensuring that any problems are resolved efficiently and effectively
- Analyze customer data and identify trends to proactively address potential issues and inform product development