**Experienced Customer Support Advocate – Join arenaflex in Revolutionizing Church Technology**

At arenaflex, we're on a mission to empower the local church with the financial stability and resources needed to build the Kingdom of God. As a fully remote tech company, we're dedicated to delivering world-class, cost-effective technology tools to make the business of the church just a little bit easier. With a global presence, serving over 37,000 churches worldwide, we're constantly seeking talented professionals to join our Customer Support team.

**About arenaflex**

arenaflex is a dynamic and innovative company that puts the Church first. Our team is passionate about providing exceptional customer experiences, and we're committed to making a meaningful impact in the lives of our customers. As a Customer Support Advocate, you'll be part of a collaborative and supportive team that's dedicated to delivering outstanding results.

**Primary Responsibilities of the Role**

As a Customer Support Advocate, your primary responsibility will be providing an exceptional experience to our customers by delivering answers to customer inquiries and helping troubleshoot various issues for a segment of arenaflex's product suite. Your expertise will be crucial in:

* Offering customer solutions through email, chat, and phone services
* Training and helping customers adapt to new software and updates that get pushed out frequently
* Tracking issues/bugs that the customers are experiencing and communicating accordingly
* Helping brainstorm and create better and more efficient/concrete processes for the team
* Other duties and special projects as assigned

**A Successful Candidate Will**

To excel in this role, you'll need to possess the following qualities:

* **Effective Communication**: Communicate effectively by attentively listening to others and adjusting to fit your audience.
* **Action Orientation**: Be action-oriented and step up to handle tough situations.
* **Interpersonal Savvy**: Have interpersonal savvy, relating openly and comfortably with diverse groups of people.
* **Nimble Learning**: Be a nimble learner who learns quickly when facing new situations.
* **Tech Savvy**: Be tech-savvy by readily learning and adopting new technologies.

**Technical Qualifications**

To be successful in this role, you'll need to possess the following technical qualifications:

* **Customer-Centric Approach**: Be passionate about serving our customers by providing best-in-class customer interactions through clear, thoughtful, and efficient responses.
* **Technical Comfort**: Be comfortable with technology and software services.
* **Excellent Communication Skills**: Possess excellent written/verbal communication skills.
* **Positive Personality**: Have a positive and upbeat personality.
* **Empathy and Patience**: Be empathetic and patient with customers.
* **Remote Work Environment**: Be able to manage yourself in a fully remote environment.
* **Attention to Detail**: Be detail-oriented and organized.
* **Adaptability**: Have a willingness to learn and adapt quickly to new updates/changes.
* **Technical Competence**: Be highly competent/comfortable with technology and web-based software's.
* **Writing Skills**: Be able to write in explanatory and procedural styles for multiple audiences.

**Office Requirements**

As a fully distributed team, we require:

* **Remote Work**: Work from a designated workspace with access to high-speed internet.
* **Schedule**: Work 9:00a-5:30p Pacific Standard Time, with 1-2 weekend shifts a month.
* **Location**: Be US-based and legally able to work full-time in the US. Sponsorships are not available at this time.

**Current Hiring Locations**

We're currently hiring candidates in the following states:

* AL, AR, AZ, CA, CO, FL, GA, IA, ID, IL, IN, KS, KY, MA, MI, MN, MT, NC, NE, NJ, NV, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA

**Compensation**

We offer a competitive hourly pay range of $20-$25/hour.

**How to Apply**

If you're passionate about serving our customers and want to be part of a dynamic team, apply now through our website: Apply Job!

Don't miss this opportunity to join arenaflex and make a meaningful impact in the lives of our customers. Apply today and take the first step towards a rewarding career with our team!

Apply for this job