**Experienced Customer Support Agent – Tele-Recruiting and Donor Engagement**

At arenaflex, we are dedicated to providing exceptional customer service and support to our valued donors and community partners. As an Experienced Customer Support Agent, you will play a vital role in our tele-recruiting efforts, working from the comfort of your own home to engage with blood donors and schedule appointments. If you are a motivated and customer-focused individual with a passion for making a difference, we encourage you to apply for this exciting opportunity.

**About arenaflex**

arenaflex is a leading organization in the healthcare industry, committed to providing life-saving blood products to patients in need. Our team of dedicated professionals is passionate about making a difference in the lives of others, and we are seeking like-minded individuals to join our team. As a remote Customer Support Agent, you will be an integral part of our tele-recruiting efforts, working closely with our team to ensure the success of our blood donation programs.

**Job Duties**

As an Experienced Customer Support Agent, your primary responsibilities will include:

* Performing a variety of tele-recruiting functions in support of our defined goals for the Division
* Contacting blood donors by telephone using a dialer system to recruit for blood donation
* Using information from multiple computer systems simultaneously to target appropriate blood drives for donors, update donor records as needed, and record outcomes of calls
* Scheduling appointments while providing positive service experience to maximize donor show rates
* Following a process and appropriate scripting for conducting a call with a donor, to ensure a consistent donor experience
* Maintaining daily production standards, including phone calls and appointments per hour, to meet established collection goals
* Developing a working knowledge of donor criteria to inform donors of eligibility and reduce deferral rates
* Maintaining accurate records of donors/groups contacted and appointments scheduled to avoid errors, poor customer relations, and to ensure sufficient donor availability
* May develop new leads and implement new donor recruitment programs to ensure an increased donor base and an adequate blood supply
* Responding to or transferring inbound calls to the appropriate party
* Performing other related duties as assigned

**Qualifications**

To be successful in this role, you will need:

* A high school diploma or equivalent
* Minimum one year of telemarketing, customer service, or call center experience
* Proficiency in using multiple computer applications simultaneously in a fast-paced environment to quickly and efficiently meet donor service needs
* Excellent customer service and problem-solving skills
* Effective verbal communication skills, the ability to work with potentially difficult customers, and work in a fast-paced call center

**Vaccination Requirement**

As a condition of employment, all new hires must be vaccinated against COVID-19. This means that all individuals working for arenaflex must be fully vaccinated against COVID-19 by the start of their employment or have begun the vaccination process prior to their start date. Upon being offered a position, individuals will be required to submit proof of vaccination.

**Training Schedule**

Our training program is designed to ensure your success in this role. The training schedule is as follows:

* Week 1: In-house training at our office
+ Monday: 7:45 am - 4:30 pm
+ Tuesday - Friday: 10:00 am - 6:30 pm
* Week 2: Remote learning (Nesting/OJT) at home
+ Monday - Friday: 10:00 am - 6:30 pm
* Week 3: Continue remote learning (Nesting/OJT) at home
+ Monday - Thursday: 10:00 am - 6:30 pm
+ Friday: Production day, resume Sunday-Thursday schedule
* Actual work schedules after 3 weeks of training completed:
+ Full-time: Sunday: 11:30 am - 8:00 pm, Monday - Thursday: 12:00 pm - 8:30 pm

**Work Environment and Company Culture**

As a remote Customer Support Agent, you will have the flexibility to work from the comfort of your own home. Our team is passionate about making a difference in the lives of others, and we are committed to providing a positive and supportive work environment. We offer a range of benefits and perks, including:

* Competitive compensation package
* Comprehensive benefits package, including medical, dental, and vision insurance
* Paid time off and holidays
* Opportunities for career growth and professional development
* Collaborative and supportive team environment

**How to Apply**

If you are a motivated and customer-focused individual with a passion for making a difference, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and learn more about our team and culture.

Apply Now!

Apply for this job