**Experienced Customer Support Specialist II - Remote Field-Based Role with 50% Travel**

Join arenaflex, a global leader in the healthcare industry, and make a meaningful impact as a Customer Support Specialist II. In this field-based remote role, you will provide exceptional technical support to our customers, driving customer loyalty and economic profitability through passion, partnership, and performance. With a competitive base pay range, this opportunity offers a unique blend of challenge, growth, and rewards.

**About arenaflex**

arenaflex is a global healthcare leader that is committed to helping people live healthier lives through innovative medical solutions. With a rich history of innovation and a strong commitment to quality, arenaflex has become a trusted partner for healthcare professionals and patients around the world. Our team is dedicated to making a meaningful impact in the lives of our customers, and we are seeking a talented and motivated Customer Support Specialist II to join our team.

**Comprehensive Benefits Package**

As a valued member of our team, you will enjoy a comprehensive benefits package that includes:

* Career development opportunities with an international company
* Free medical coverage in our Health Investment Plan (HIP) PPO medical plan
* Excellent retirement savings plan with a high employer contribution
* Tuition reimbursement, student debt program, and FreeU education benefit
* Recognition as a great place to work in dozens of countries worldwide

**Key Responsibilities**

In this role, you will:

* Provide on-site technical support to customers, including installation, maintenance, and troubleshooting
* Partner with sales, marketing, and other functional areas to drive customer satisfaction
* Develop and maintain expertise in our products and services, with opportunities for continuous learning and certifications
* Work effectively in a diverse and dynamic team environment, with a focus on collaboration and communication
* Travel up to 45-50% to support customers and attend training sessions

**Essential Qualifications**

To succeed in this role, you will need:

* A Bachelor's degree or equivalent relevant experience
* Superior technical competency and problem-solving skills
* Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues
* Ability to work independently and as part of a team, with a focus on achieving individual and team goals

**Preferred Qualifications**

Preferred qualifications include:

* Bachelor's/Engineering Degree in Bio Medical/Electrical/Mechanical or Medical Technology
* Practical experience in interfacing with customers and troubleshooting complex issues
* Strong computer skills, including Word, Excel, PowerPoint, and remote computing tools

**Diversity, Equity, and Inclusion**

At arenaflex, we are committed to diversity, equity, and inclusion, and we welcome applications from qualified candidates of all backgrounds. We believe that a diverse and inclusive team is essential to driving innovation and delivering exceptional results.

**Career Growth Opportunities**

arenaflex is committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including:

* On-the-job training and mentoring
* Leadership development programs
* Technical training and certification programs
* Career coaching and guidance

**Work Environment and Company Culture**

arenaflex is a dynamic and fast-paced work environment that is committed to innovation and excellence. We value collaboration, communication, and teamwork, and we are seeking a talented and motivated individual who shares our values.

**Compensation, Perks, and Benefits**

arenaflex offers a competitive compensation package that includes:

* Competitive base pay range
* Comprehensive benefits package, including medical, dental, and vision coverage
* Retirement savings plan with a high employer contribution
* Tuition reimbursement, student debt program, and FreeU education benefit
* Recognition as a great place to work in dozens of countries worldwide

**How to Apply**

If you are a motivated and talented individual who is passionate about delivering exceptional customer support, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to . We look forward to hearing from you!

**Equal Employment Opportunity**

arenaflex is an equal employment opportunity employer and welcomes applications from qualified candidates of all backgrounds. We are committed to diversity, equity, and inclusion, and we believe that a diverse and inclusive team is essential to driving innovation and delivering exceptional results.

Apply for this job