**Experienced Customer Support Specialist – Remote Work Opportunity at arenaflex**

**Location:** REMOTE

**About arenaflex**

arenaflex is a leading company that has revolutionized the delivery industry with its innovative crowdsourced delivery platform. Founded in 2014, arenaflex has grown to become the largest local same-day delivery network in the nation, serving consumers, small businesses, and enterprises across various industries. With a vast network of over 200,000 drivers nationwide, arenaflex reaches more than 20,000 zip codes, providing scheduled, same-day, and urgent delivery services.

**Our Support Team**

Our Support team operates as the first point of contact for the arenaflex community, providing exceptional customer service and support to our users, partners, and customers. We're looking for a highly skilled Customer Support Specialist who shares our customer-first mentality and possesses excellent communication and problem-solving skills. In this role, you'll act as an expert user of our mobile and web-based tools, ensuring the success of our logistics services and delivering a great experience for our users.

**Job Description**

**What You'll Be Doing**

As a Customer Support Specialist at arenaflex, you'll be responsible for:

* Providing phone, email, and text-based support to arenaflex customers, partners, users, and other community members
* Addressing all customer concerns politely, using active listening skills to understand and confirm the information
* Balancing efficiency and speed in addressing questions or issues with ensuring a high-quality customer experience
* Proactively monitoring in-progress deliveries and taking corrective action when necessary
* Managing non-standard delivery situations with professionalism, empathy, and urgency
* Effectively using Salesforce and other internal tools to accurately log interactions and solve issues
* Collaborating with team members from various arenaflex departments to ensure a seamless delivery experience

**What You Bring**

To succeed in this role, you'll need:

* A combination of sales, customer service experience, or a related field, preferably with a technology or logistics company
* Strong written and verbal communication skills, with the ability to interact and connect with diverse personalities
* The ability to quickly and efficiently problem solve and troubleshoot
* Comfort with a fast-paced environment and changing requirements
* Proactivity and the ability to navigate through uncertainty and ambiguity
* The ability to work a schedule comprised of non-standard shifts, including evenings and weekends
* Fluency in Spanish is a plus!

**Why arenaflex?**

* Competitive compensation packages
* 100% covered health insurance premiums for yourself
* 401k with company match
* Tuition and student loan repayment assistance (arenaflex will contribute directly to your existing student loans!)
* Generous PTO
* Monthly 3-day weekends
* Monthly stipend
* The technology you need to get the job done

**Work Environment and Culture**

As a remote employee, you'll have the flexibility to work from anywhere, while still being part of a dynamic and supportive team. arenaflex values diversity, inclusivity, and work-life balance, offering a collaborative and innovative work environment that fosters growth and development.

**How to Apply**

If you're passionate about delivering exceptional customer service and are looking for a challenging and rewarding role, we encourage you to apply. Don't miss out on this exciting opportunity to join the arenaflex team. Apply now and take the first step towards a fulfilling career with us.

Apply for this job