**Experienced Data Entry Clerk and IT Help Desk Specialist – Remote Work Opportunity at arenaflex**

**Job Summary:**

Are you a highly organized and detail-oriented individual with a passion for delivering exceptional customer service? Do you have experience in account creation, IT help desk, and healthcare? If so, we invite you to join arenaflex as a Data Entry Clerk and IT Help Desk Specialist in a remote work arrangement. This exciting opportunity will allow you to work from the comfort of your own home, providing you with a perfect blend of flexibility and work-life balance.

**About arenaflex:**

arenaflex is a leading provider of innovative solutions and services to various industries, including healthcare. Our mission is to empower individuals and organizations to achieve their goals through cutting-edge technology, expertise, and collaboration. As a remote Data Entry Clerk and IT Help Desk Specialist, you will be an integral part of our team, working closely with our clients to deliver exceptional results.

**Job Description:**

As a Data Entry Clerk and IT Help Desk Specialist at arenaflex, you will be responsible for a variety of tasks, including:

* **Account Creation:** You will be responsible for creating new accounts for our clients, ensuring accuracy and efficiency in the process.
* **Claims Online Portal Registration:** You will assist clients in registering for online portals, providing them with a seamless experience.
* **Processing Claims Online Portal Tickets:** You will process tickets that come through the online portal, ensuring timely resolution and excellent customer service.
* **Help Desk Support:** You will provide IT help desk support to our clients, addressing their technical queries and resolving issues in a timely manner.
* **Backlog Processing:** You will help process new tickets that come through, ensuring that our clients receive prompt attention and resolution.

**Key Responsibilities:**

* Create new accounts for clients using ServiceNow and CyberArk
* Assist clients in registering for online portals
* Process claims online portal tickets
* Provide IT help desk support to clients
* Help process new tickets that come through
* Maintain accurate records and reports
* Collaborate with team members to achieve goals and objectives

**Requirements:**

* **2+ years of Account Creation experience:** You should have a proven track record of creating new accounts efficiently and accurately.
* **2+ years of Customer Service and IT Help Desk experience:** You should have experience in providing exceptional customer service and IT help desk support.
* **Healthcare Experience:** You should have experience working in the healthcare industry or a related field.
* **Ability to learn quickly:** You should be able to learn new systems, processes, and technologies quickly.
* **Detail Oriented:** You should be highly detail-oriented, ensuring accuracy and efficiency in your work.
* **High school diploma:** You should have a high school diploma or equivalent.

**Nice to Have Skills & Experience:**

* **ServiceNow / CyberArk experience:** You should have experience using ServiceNow and CyberArk, or be willing to learn.
* **Benefit packages:** arenaflex offers a comprehensive benefit package, including medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching.
* **Paid sick leave and/or other paid time off:** You will be entitled to paid sick leave and/or other paid time off as provided by applicable law.

**Work Environment and Company Culture:**

* **Remote work arrangement:** You will work from the comfort of your own home, providing you with a perfect blend of flexibility and work-life balance.
* **Collaborative team environment:** You will work closely with our team members, collaborating to achieve goals and objectives.
* **Flexible schedule:** You will have flexibility in your start and end times, allowing you to balance your work and personal life.

**Compensation and Benefits:**

* **Hourly estimate:** $15-$23 per hour
* **Benefit packages:** arenaflex offers a comprehensive benefit package, including medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching.
* **Paid sick leave and/or other paid time off:** You will be entitled to paid sick leave and/or other paid time off as provided by applicable law.

**How to Apply:**

If you are a highly organized and detail-oriented individual with a passion for delivering exceptional customer service, we invite you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your experience and qualifications.

**Equal Employment Opportunity:**

arenaflex is an equal employment opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds and perspectives.

**Contact Information:**

If you have any questions or would like to learn more about this opportunity, please contact us at . We look forward to hearing from you!

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