**Experienced Full Stack Customer Service Representative – Remote Overnight Shift**
At arenaflex, we're not just a company – we're a team of passionate professionals dedicated to delivering exceptional customer experiences. As a remote customer service representative, you'll be the face of our brand, working closely with clients to resolve their queries, address their concerns, and exceed their expectations. If you're a customer-oriented individual with a passion for delivering top-notch service, we want to hear from you!
**About arenaflex**
arenaflex is a leading provider of contact management solutions, operating over 20 contact centers across the continental United States and Canada. With a vast range of services, including telephone answering, appointment setting, customer support, and sales, we've built a reputation for excellence with over 10,000 satisfied clients and processing over 125 million interactions per year.
**Job Summary**
We're seeking experienced customer service representatives to join our remote team, working overnight shifts from Wednesday to Sunday (11pm-7:30am). As a key member of our team, you'll be responsible for providing high-level customer service solutions, managing large volumes of inbound calls, and making consistent outbound calls to achieve sales targets and call handling quotas. If you're a strong communicator with a passion for delivering exceptional customer experiences, we want to hear from you!
**Job Duties / Responsibilities / Essential Functions**
* Manage large amounts of inbound calls and make consistent outbound calls to achieve sales targets and call handling quotas
* Identify and assess customers' needs to achieve satisfaction
* Provide accurate, valid, and complete information by using the right methods/tools
* Meet personal/customer service team sales targets and call handling quotas
* Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
* Keep records of customer interactions, process customer accounts, and file documents
* Follow communication procedures, guidelines, and policies
* Take the extra mile to engage customers
**Required Knowledge /Skills / Abilities / Qualifications**
* Proven customer support experience or experience as a client service representative
* Track record of over-achieving quota
* Strong phone contact handling skills and active listening
* Customer orientation and ability to adapt/respond to different types of characters
* Must be a strong communicator: strong verbal, written, and interpersonal communication skills
* Ability to multitask, prioritize, and manage time effectively
* Proficient in typing
* Must be a peer leader: exemplary attendance, positive attitude, professional conduct, and high-level customer service skills
* Solution-Oriented CSR: an individual with a strong sense of integrity and a dedication to quality, one who always goes to the next level to deliver an unforgettable customer experience
* Computer Skills: familiarity with Windows, Microsoft Office, and the ability to quickly learn new software with provided training
* Flexibility with scheduling and work hours
* Other requirements which may vary as determined by management
* Driven by Success: the want to constantly innovate and push yourself, and your team, to being the best in the industry
* At least one year of previous high-volume call center experience
* Experience working with an automatic dialer
* MUST BE COMPUTER LITERATE
* Pleasant phone demeanor
* Experience in BOTH inbound and outbound environments
**Work-from-Home Requirements**
* PC/Laptop with at least Windows 10 (Apple/Mac products, Chromebooks, and tablets are not compatible)
* Hard-wired high-speed internet connection (ethernet cable)
* USB-connected Headset
* Webcam
* Quiet dedicated place to work free from distractions, including pets and children
**Benefits**
* 401(k)
* 401(k) matching
* Dental insurance
* Flexible schedule
* Health insurance
* On-the-job training
* Paid time off
* Vision insurance
* Work from home
**Experience Level**
* 1 year
**Shift**
* Night shift
**Weekly Day Range**
* Every weekend
* Monday to Friday
**Work Setting**
* Call center
* Remote
**Application Question(s)**
* Do you have high-speed internet with at least 10 MBPS download speed and 10 MBPS upload speed, a PC/Laptop with Windows 10 with at least the following computer specs: Processor: Ryzen 5 or Core i5 or better, Memory: 16GB RAM or more, Storage: 250GB or more (SSD better than HDD)? (Deal Breaker)
* Have you ever worked for arenaflex or any of their subsidiaries? (Deal Breaker)
**Education**
* High school or equivalent (Preferred)
**Experience**
* Call center: 1 year (Required)
* Customer support: 1 year (Required)
* Customer Service: 1 year (Required)
* Computer literacy: 1 year (Required)
**Shift Availability**
* Overnight Shift (Required)
**Work Location**
* Remote
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we want to hear from you! Apply now to join our team and take the first step towards a rewarding career with arenaflex.
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