**Experienced Full Stack Director of Strategy - Customer Experience – Driving Operational Excellence at arenaflex**

At arenaflex, we're on a mission to revolutionize the way we deliver exceptional customer experiences. As a forward-thinking organization, we're seeking an accomplished Director of Strategy - Customer Experience to join our team. This is a unique opportunity to leverage your expertise in strategy, operations, and customer experience to drive business growth and excellence.

**About arenaflex**

arenaflex is a leading innovator in the retail industry, dedicated to providing unparalleled customer experiences. Our commitment to excellence is reflected in our cutting-edge products, services, and solutions that cater to the evolving needs of our customers. As a Director of Strategy - Customer Experience, you'll be part of a dynamic team that's passionate about making a difference in the lives of our customers.

**Job Summary**

We're looking for a seasoned leader who can drive strategic initiatives, foster collaboration, and inspire innovation across our organization. As a Director of Strategy - Customer Experience, you'll be responsible for leading cross-functional teams, developing and implementing process improvements, and driving operational excellence. If you're a strategic thinker with a passion for customer experience, we want to hear from you.

**Key Responsibilities**

* Partner with senior leaders across arenaflex to identify areas of key organizational focus and develop strategic plans to address those opportunities.
* Lead multiple project teams to drive process improvements, operational efficiency, and customer satisfaction.
* Collaborate with Operations Managers and Analysts to develop, staff, pilot, and implement process improvements within our stores.
* Develop and implement project work flows and roll-out schedules to ensure timely and effective execution.
* Measure the impact of changes and new projects on operational areas and identify opportunities for continuous process improvement.
* Partner with Field Implementation Managers to establish project metrics and tollgates to ensure successful implementation.
* Utilize expertise in strategic thinking and process design to drive successful improvements in operational areas, focusing on quick implementation and quick return on investment.
* Evaluate needs of multiple project requests and impact on operational areas, aggregating data gathered by Operations Analysts to ensure project needs are met.
* Select, develop, and motivate assigned staff to achieve exceptional results.

**Direct Manager/Direct Reports**

* Direct and indirect reports typically include 5 professionals and 14 support associates.
* Requires strong interpersonal skills for dealing with sensitive or controversial situations.
* Faces situations with various interpretations and requires careful evaluation.
* Considers new approaches within general policies and short-term goals when solving problems.
* Provides infrequent status reports to management as appropriate.

**Travel Requirements**

* Typically requires overnight travel less than 10% of the time.

**Physical Requirements**

* Most of the time is spent sitting in a comfortable position, with frequent opportunities to move about.
* Rarely requires moving or lifting light articles.

**Working Conditions**

* Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from dust, fumes, or odors.
* Under regular pressure to meet deadlines, quotas, and/or deal with difficult issues related to people or situations.

**Minimum Qualifications**

* Must be eighteen years of age or older.
* Must be legally permitted to work in the United States.

**Preferred Qualifications**

* 10+ years of prior experience in strategy consulting, corporate strategy, or other strategic roles.
* Experience in applying research findings to the retail environment.
* History of promotion/advancement.
* Advanced degree preferred; MBA preferred.

**Minimum Education**

* The knowledge, skills, and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

**Preferred Education**

* No additional education.

**Minimum Years of Work Experience**

* 8

**Preferred Years of Work Experience**

* No additional years of experience.

**Minimum Leadership Experience**

* None

**Preferred Leadership Experience**

* None

**Certifications**

* None

**Competencies**

* Proven financial analysis and business acumen.
* Strong understanding of Operations and area of expertise.
* Able to easily influence others.
* Strong analytical and problem-solving skills.
* Excellent skills in communication and leveraging partnerships to benefit project objectives.
* Proven track record in management and leadership skills.

**What We Offer**

* Competitive salary and benefits package.
* Opportunity to work with a dynamic and innovative organization.
* Collaborative and supportive work environment.
* Professional development and growth opportunities.
* Flexible work arrangements, including remote work options.

**How to Apply**

If you're a strategic thinker with a passion for customer experience, we want to hear from you. Apply now and let's discuss how you can become a vital part of our success story.

**Take the Next Step**

Are you ready for this challenge? Apply now and let's discuss how you can become a vital part of our success story.

Apply for this job