**Experienced Full Stack Network Support Analyst – Remote Work from Home Opportunity**

At arenaflex, we're on a mission to revolutionize the way we approach network support and maintenance. As a key member of our team, you'll play a vital role in ensuring the seamless operation of our network infrastructure, providing top-notch support to our customers, and driving innovation in our field. If you're a motivated and detail-oriented individual with a passion for technology, we want to hear from you!

**About arenaflex**

arenaflex is a leading provider of innovative solutions and services to businesses across the globe. Our commitment to excellence, customer satisfaction, and employee well-being has earned us a reputation as a trusted partner in the industry. With a strong focus on technology, we're constantly pushing the boundaries of what's possible, and we're looking for talented individuals like you to join our team.

**Job Summary**

As an Experienced Full Stack Network Support Analyst at arenaflex, you'll be responsible for providing expert-level support for our network infrastructure, troubleshooting and resolving complex issues, and collaborating with our team to drive innovation and improvement. This is a remote work-from-home opportunity, offering the flexibility and autonomy you need to thrive in a dynamic and fast-paced environment.

**Key Responsibilities**

* Design and implement Cisco hardware solutions to meet the needs of our business
* Audit and process Network Trucks satisfaction demands to ensure timely resolution of issues
* Support and cycle Network Trucks project tasks to drive efficiency and productivity
* Attend scheduled training to stay up-to-date on the latest network technologies and best practices
* Develop and implement ITIL/Trucks episode, issue, change, information, and request processes to improve our support capabilities
* Suggest or carry out enhancements for group cycles and strategies to drive continuous improvement
* Ensure comprehensive, accurate, and complete occurrence documentation to facilitate effective communication and knowledge sharing
* Provide guidance and direction to customers, teams, and other support personnel on day-to-day activities, project initiatives, sending exercises, and support issues
* Build and maintain positive, collaborative, and productive relationships with colleagues and stakeholders
* Respond to clients by identifying issues, investigating replies, and guiding clients through restorative advances
* Provide essential technical support and ensure compliance with established rules and methods for monitoring performance
* Troubleshoot and resolve issues in LAN foundation, testing, and designing software
* Assess network performance to identify areas for improvement and implement changes to enhance efficiency and productivity
* Plan upgrades and support without disrupting business workflow processes
* Provide technical guidance and network framework training to colleagues
* Work with vendors to obtain required equipment for networks and frameworks
* Identify, analyze, and resolve network transmission and switching framework issues while minimizing impact on customer service
* Distinguish between primary and secondary network failures
* Work the Network Support occurrence line, including opening, focusing on, investigating, following-up, advising, heightening, imparting, reporting, and pulling in extra assets depending on the situation for episode goal
* Answer and respond to Network Support hotline calls to support end-users and minimize business disruption
* Respond to Network Support email requests and demands
* Develop and manage Network Support proactive daily assignment list
* Delegate assigned tasks in Smartsheet
* Lead and participate in weekly team meetings
* Open and monitor Cisco TAC cases on faulty Cisco hardware and track the entire process
* Review and supervise corporate office data storerooms

**Essential Qualifications**

* At least 1-year experience in a support-related field or 1-year organization experience with network training
* Fundamental understanding of Ethernet, Fiber, Casing Transfer, AVPN, ISDN, Committed IP, and Steering conventions
* Basic knowledge of network equipment and software, including switches, routers, and wireless controllers
* Basic understanding of subnetting, VLANs, and network geography
* Excellent written/verbal communication skills, phone behavior, and customer service skills
* High-level skills in investigation and analysis with episodes and issues
* Experience or understanding of ITIL/Trucks episode, issue, change, information, and request processes
* Demonstrated strong work ethic and positive, mature, professional demeanor
* Self-motivated and able to work independently with minimal supervision
* Process-oriented, understands the benefits of processes, and the need for consistency
* Ability to explain or convey technical terms to non-technical audiences
* Effectively search for, suggest, or carry out enhancements for group cycles and methods
* Able to function well under pressure and within time constraints
* Imaginative, inventive, and very responsive with a strong desire to keep moving
* Cooperative person and work collaboratively with others sharing ideas, teaming up, and eventually putting team objectives first
* Demonstrated strong association skills to comply with tight time constraints
* A solid understanding of Google Suite
* Infrequent travel may be required
* Willing to support off-hours fill-in as required, including weekends, holidays, and 24/7 on-call liabilities on a rotational basis

**Preferred Qualifications**

* At least 1-year Costco warehouse/distribution center experience
* Good understanding of Costco business warehouse and distribution center hardware
* Essential knowledge of Network monitoring tools to aid issue detection and resolution
* Reading up for or have CCNA certification
* Networking degree
* ITIL Foundation Certification
* Knowledge of pre-arranging languages (Python, Google Applications Content, etc.)

**Required Documents**

* Initial Letter
* Resume
California candidates, please click here to review the Costco Candidate Security Notice.

**Compensation and Benefits**

We offer a comprehensive package of benefits, including paid time off, medical benefits – clinical/dental/vision/portable hearing assistant/drug store/conduct wellbeing/representative help, medical services repayment account, subordinate consideration help plan, momentary incapacity and long haul inability protection, AD&D protection, life coverage, 401(k), stock buy plan to qualified employees.

**How to Apply**

If you're a motivated and detail-oriented individual with a passion for technology, we want to hear from you! Apply now by clicking the link below.

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