Experienced IT Technician for Remote Data Entry and Technical Support – arenaflex Career Opportunity
Introduction to arenaflex
Imagine a career where you can explore a world of possibilities, both at work and during your downtime. At arenaflex, we offer a unique opportunity to venture into new horizons, grow your skills, and become the best version of yourself. As you embark on this new journey, you'll tackle challenges with flexibility and finesse, mastering new skills and propelling your career forward while having a great time. Take the leap and advance both your personal and professional life with arenaflex.
About the Role
This position is a member of the Data Innovation Group within the Data Innovation Division at arenaflex. As an IT Technician, you will be responsible for assisting employees in all aspects of end-user computing, including software/hardware installations, upgrades, and overall maintenance of PC desktop/laptop systems and peripherals. If you're passionate about technology and providing top-notch support, we want to hear from you.
Key Responsibilities
- Resolves and closes tickets/work orders supporting end-user desktops and peripherals
- Answers customer care issues raised from the Helpdesk
- Contributes to desktop projects (global installs/upgrades) as a project team member
- Remotely diagnoses and resolves requests using remote tools
- Investigates and collaborates with different departments to assist with system-related issues
- Documents customer interactions in incident management system including asset management
- Recovers data from hard disk drives or performs data migration
- Supports remote access for virtual private network connectivity as well as remote/broadband connectivity for workstations
- Installs and configures local and network-based printers
- Performs preventive maintenance
- Works various shifts, holidays, on-call, and travel as required
- Follows management direction, adhering to IT policy and procedure
- Performs other duties as assigned
Essential Qualifications
To be successful in this role, you'll need:
- Minimum of a Bachelor's Degree in Computer Science, Information Systems, or a related field, or equivalent work experience/training
- 2 years of verifiable 'hands-on' IT work experience supporting and resolving various PC desktop software and hardware issues
- Firsthand experience supporting workstations in a Windows/TCPIP environment
Preferred Qualifications
While not required, the following qualifications are a plus:
- A+ certification
- MCSE/MCP is an advantage
- Past IT infrastructure experience in an Aircraft/Airport environment
Skills and Competencies
To excel in this role, you'll need:
- General knowledge of all Windows-based operating systems, including Windows 10
- Familiarity with workflow and labeling systems
- Knowledge of VPN connectivity and ability to troubleshoot issues
- Ability to work independently and act in a collaborative, team-based environment
- Must be able to lift at least 50 lbs