**Experienced Medical Customer Service Representative – Remote Opportunity with arenaflex**
**Job Summary:**
Are you a customer service professional with a passion for helping others? Do you have experience in medical billing and claims processing? If so, we invite you to join arenaflex as a Medical Customer Service Representative. In this exciting remote opportunity, you will play a vital role in assisting patients with resolving their Self-Pay balances, providing customer support, and maximizing returns. As a member of our team, you will enjoy a positive and supportive work atmosphere, comprehensive training, and opportunities for growth and development.
**About arenaflex:**
arenaflex is a leading provider of revenue cycle management solutions, dedicated to helping healthcare organizations optimize their financial performance. With a strong commitment to customer service and a passion for innovation, we strive to deliver exceptional results and exceed our clients' expectations. Our team is comprised of experienced professionals who share a common goal: to make a positive impact on the lives of our patients and clients.
**Job Responsibilities:**
As a Medical Customer Service Representative with arenaflex, you will be responsible for:
* Helping patients understand their financial responsibility in a helpful and non-threatening manner
* Taking inbound and making outbound calls to patients regarding outstanding balances
* Meeting or exceeding established metric goals
* Following established procedures to resolve patient account balances, including:
+ Identifying consumer payment plans
+ Utilizing call scripts provided
+ Setting up consumer payments over the phone
+ Documenting all conversations electronically on company and/or client systems
* Assisting patients in determining eligibility for financial assistance programs and/or bank loans when applicable
* Providing information to Client Services as needed
* Understanding and fully complying with all federal and state laws and regulations (HIPAA, Medicare Fraud, Waste and Abuse, etc.) regarding collections policies and procedures
**Minimum Requirements:**
* High School Diploma or equivalent
* Willingness to submit to a background check
* Characterized by high integrity
* Excellent interpersonal, verbal, and written communication skills
**Preferred Qualifications:**
* Ability to work successfully in a fast-paced environment
* Knowledge of medical terminology, HIPAA, Medicaid, Medicare, Insurance, and FDCPA
* Experience with medical billing/claims processing
* Proficient in PC-based applications (Microsoft Outlook, Word, and Excel)
* Time management and sound decision-making skills
* Positive attitude and demonstration of teamwork
* Strong organizational and problem-solving skills
* Ability to provide excellent customer service in a variety of situations, including those that escalate
* Strong attention to detail and data management skills
**What We Offer:**
* Full comprehensive Paid Training Program (3+ weeks)
* Medical, Dental, and Vision insurance
* HSA and FSA available
* 401(K) plans with company match
* PTO and Paid holidays
* Employer-paid life insurance and long-term disability
* Internal company growth
* Steady work schedule
**Why Join arenaflex?**
* Competitive salary range of $15-$17 based on experience
* Opportunity to work in a dynamic and supportive team environment
* Comprehensive training and development programs to enhance your skills and knowledge
* Flexible remote work arrangement
* Opportunities for career growth and advancement
* Recognition and rewards for outstanding performance
**Equal Opportunity Employer:**
arenaflex is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, military status, genetic information, sexual orientation, marital status, domestic violence victim status, or status as a protected veteran or any other federal, state, or local protected class.
**How to Apply:**
If you are a motivated and customer-focused individual with a passion for medical billing and claims processing, we encourage you to apply for this exciting opportunity with arenaflex. Please submit your application through our website, and we will review your qualifications and experience.
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