**Experienced Part-time Customer Support Specialist – Western Australia**

**Join arenaflex, a fast-growing SaaS company, in its mission to revolutionize the way people manage their mileage logs. As a Part-time Customer Support Specialist, you will be the voice of our customers, helping them navigate our product and providing exceptional support across various time zones.**

**About arenaflex**

arenaflex is a dynamic and innovative company that has been helping over 1,500,000 users worldwide keep a mileage logbook. Our primary markets are English-speaking countries, including the US, Canada, Australia, and the UK. We're committed to expanding our international team to serve customers and users globally. Our team is passionate about making a difference in people's lives by simplifying their work and saving them time and money.

**The Role**

We're seeking a friendly and passionate self-driven individual to join our Customers Team as a Part-time Customer Support Specialist working remotely from Western Australia. As a key member of our team, you will be responsible for providing exceptional support to our customers, helping them navigate our product, and collecting valuable insights to improve our services.

**Some of Your Responsibilities:**

* Answering questions and advising current customers on how best to use our product with a friendly tone primarily via mail but also via phone and chat.
* Answering questions and advising potential customers through email and also video product demos.
* Collecting and synthesizing customer insights; being the voice of the customer to help your teammates become better marketers, designers, and builders.
* Replying to customer reviews across platforms.
* Helping with internal shipping and logistics questions.

**We Imagine That You:**

* Are located in Western Australia – this is a must.
* Are interested and able to work afternoons and evenings.
* Have 12 – 24 months of proven work experience in customer support or community management.
* Have strong communication skills in English (both verbal and written). Communication skills in other languages are a welcome bonus.
* Are the type who cannot refrain from helping other people – you have a friendly and positive attitude and love engaging with and learning about others!
* Are quite tech-savvy, curious, and motivated to gain a deep understanding of how our product works – inside and out.
* Are critical thinking and have problem-solving skills and high attention to detail.
* Have team spirit – everybody helps each other at arenaflex.
* Are self-motivated & self-managing with exceptional time management skills.

**It Would Be Nice If You:**

* Have experience in support software, onboarding customers, or collecting customer feedback.
* Have an interest in accounting.
* Have experience with mileage reimbursement.
* Have experience with working 100% remote.
* Have read and enjoyed “Zappos: Delivering Happiness”.

**The Important Details:**

* Minimum 21 hours per week.
* It is expected that you can work 3 hours a day, 7 days a week.
* $38.90 AUD/hour, invoiced monthly.
* 100% Remote work.
* Must be located in Australia.
* 33 vacation days per year – yes, we are based in Europe.

**In Addition, We Offer:**

* You’ll get to work with and learn from a team of highly experienced entrepreneurs and tech people. We’ll set aside resources for independent skill development to help you grow and develop your career.
* As part of your onboarding, we will fly you to Copenhagen to meet the rest of the team.

**How to Apply**

If you’re interested, please send us an application by going to the link below. We’ll accept applications until . You will hear back from us no later than . If you have been shortlisted, we will ask you to do a case study, followed by interviews. Expected start date: .

**Why arenaflex?**

* arenaflex is a dynamic and innovative company that is changing the way people manage their mileage logs.
* We're committed to expanding our international team to serve customers and users globally.
* Our team is passionate about making a difference in people's lives by simplifying their work and saving them time and money.
* We offer a unique opportunity to work with a highly experienced team of entrepreneurs and tech people.
* We're committed to providing exceptional support to our customers and helping them navigate our product.

**What We Offer**

* Competitive hourly rate of $38.90 AUD/hour, invoiced monthly.
* 100% Remote work.
* 33 vacation days per year.
* Opportunities for career growth and development.
* A dynamic and innovative work environment.
* A chance to work with a highly experienced team of entrepreneurs and tech people.

**What We're Looking For**

* A friendly and passionate self-driven individual who is interested in working afternoons and evenings.
* Someone with 12 – 24 months of proven work experience in customer support or community management.
* Strong communication skills in English (both verbal and written). Communication skills in other languages are a welcome bonus.
* A team player who is self-motivated & self-managing with exceptional time management skills.

**How to Apply**

If you're interested in joining our team as a Part-time Customer Support Specialist, please send us an application by going to the link below. We look forward to hearing from you!

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