**Experienced Part-Time Database Researcher & Customer Service Representative – Supporting Lifelong Mobility for Seniors**
At arenaflex, we're dedicated to promoting lifelong mobility for seniors through sustainable, community-based transportation. Our mission is grounded in research, policy analysis, and education, and we're seeking a highly skilled and compassionate individual to join our team as a part-time Database Researcher & Customer Service Representative.
**About arenaflex**
arenaflex is a national leader in transportation network development, with a strong focus on supporting seniors and promoting community-based transportation solutions. Our team is passionate about making a difference in the lives of older adults, and we're committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion.
**Position Summary**
We're seeking a part-time (20 hours per week) Database Researcher & Customer Service Representative to join our team. In this role, you'll have the opportunity to make a real difference in the lives of seniors by providing exceptional customer service and maintaining our proprietary "Rides in Sight" database of transportation options. This is a remote work-from-home position, and applicants must be based in the state of Maine.
**Responsibilities**
As a Database Researcher & Customer Service Representative, you'll be responsible for:
* Answering telephone calls from older adults on arenaflex's Rides in Sight hotline, helping connect them with the best transportation options to meet their needs.
* Maintaining the Rides in Sight database by performing internet research and database maintenance.
* Accepting other related duties and tasks as required.
* Collaborating with our team to ensure seamless communication and support for our clients.
* Providing exceptional customer service and ensuring a positive experience for our clients.
**Key Skills and Qualifications**
To be successful in this role, you'll need:
* Strong verbal communication skills, with the ability to communicate effectively with older adults and other stakeholders.
* Comfortable speaking over the telephone and a positive and professional telephone etiquette.
* Highly organized and attentive to detail, with the ability to concentrate on one task for several hours at a time.
* Collaborative work style, with the ability to work effectively as part of a team.
* Nonprofit experience preferred but not required.
**Essential Qualifications**
* High school diploma or equivalent required; associate's or bachelor's degree preferred.
* 1-2 years of experience in customer service, research, or a related field.
* Strong computer skills, including proficiency in Microsoft Office and database management software.
* Ability to work independently and as part of a team.
* Strong problem-solving and analytical skills.
**Preferred Qualifications**
* Experience working with seniors, either professionally or personally.
* Familiarity with arenaflex's mission and values.
* Experience with database management software and research techniques.
* Strong writing and communication skills.
**Work Environment and Culture**
As a remote work-from-home position, you'll have the flexibility to work from the comfort of your own home. arenaflex is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. Our team is passionate about making a difference in the lives of older adults, and we're committed to supporting our employees in their personal and professional growth.
**Compensation and Benefits**
This part-time position offers a competitive hourly rate of $16.50 per hour. arenaflex is an equal opportunity employer, and we're committed to providing a comprehensive benefits package that includes:
* Competitive hourly rate
* Flexible work schedule
* Opportunities for professional growth and development
* Comprehensive benefits package
* Paid time off and holidays
**How to Apply**
If you're passionate about making a difference in the lives of seniors and have the skills and qualifications we're looking for, we encourage you to apply for this part-time Database Researcher & Customer Service Representative position. Please submit your application, including your resume and a cover letter, to .
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer, and we're committed to creating a diverse and inclusive work environment. We welcome applications from qualified candidates of all backgrounds, including women, minorities, and individuals with disabilities.
**About arenaflex**
arenaflex is a national leader in transportation network development, with a strong focus on supporting seniors and promoting community-based transportation solutions. Our team is passionate about making a difference in the lives of older adults, and we're committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion.
**Why Join arenaflex?**
* Make a real difference in the lives of seniors
* Work in a dynamic and supportive team environment
* Enjoy a flexible work schedule and competitive hourly rate
* Opportunities for professional growth and development
* Comprehensive benefits package
We're excited to hear from you and learn more about your qualifications and experience. Thank you for considering this part-time Database Researcher & Customer Service Representative position at arenaflex!
Apply for this job