**Experienced Part-Time Remote Customer Service Advisor – Customer Experience and Support**
At arenaflex, we're passionate about delivering exceptional customer experiences that exceed expectations. As a fun, hands-on, and team-oriented company, we're seeking hard-working, motivated individuals to join our team of customer service advisors. If you're a people person with a passion for providing top-notch support, we want to hear from you!
**About arenaflex**
arenaflex is a leading provider of innovative solutions and services that make a real difference in people's lives. With a rich history dating back to 1947, we've built a reputation for excellence, quality, and customer satisfaction. Our family-owned and operated business is committed to providing a stable and supportive work environment that fosters growth and development.
**Job Summary**
We're looking for part-time remote customer service advisors to join our team of customer experience experts. As a customer service advisor, you'll be responsible for providing exceptional support to our customers, answering their questions, and resolving their issues in a timely and professional manner. If you're a strong communicator with excellent interpersonal skills, we want to hear from you!
**Key Responsibilities**
* Provide exceptional customer service to our customers via phone, email, and chat
* Answer customer questions and resolve their issues in a timely and professional manner
* Present and answer questions about our services and products to customers
* Use effective soft-selling and interpersonal communication skills to grow the arenaflex brand
* Build relationships with clients, customers, and co-workers
* Balance multiple tasks and changing priorities with high attention to detail
* Provide product support, solutions, and additional product information to customers
* Work collaboratively with our team to achieve our customer experience goals
**Essential Qualifications**
* High School Diploma or General Education Development (GED)
* Prior experience in a call center environment (strongly preferred)
* Excellent communication and interpersonal skills
* Strong typing skills and ability to work with multiple computer applications
* Ability to commit to 3 weeks of full-time paid training
* Availability to work a flexible schedule, including one weekend day
* Ability to work on Saturdays and holidays
* High level of confidence, enthusiasm, and a positive attitude
* Ability to build relationships with clients, customers, and co-workers
**Preferred Qualifications**
* Experience working in a remote or virtual environment
* Familiarity with customer relationship management (CRM) software
* Knowledge of sales and marketing principles
* Experience working with multiple computer applications and software systems
**Skills and Competencies**
* Excellent communication and interpersonal skills
* Strong typing skills and ability to work with multiple computer applications
* Ability to balance multiple tasks and changing priorities with high attention to detail
* High level of confidence, enthusiasm, and a positive attitude
* Ability to build relationships with clients, customers, and co-workers
* Strong problem-solving and analytical skills
* Ability to work collaboratively with our team to achieve our customer experience goals
**Career Growth Opportunities and Learning Benefits**
* Opportunities for career advancement and professional growth
* Comprehensive training program to help you develop your skills and knowledge
* Ongoing support and coaching to help you succeed in your role
* Access to our online learning platform, which offers a range of courses and training programs
* Opportunities to participate in our mentorship program, which pairs you with an experienced colleague
**Work Environment and Company Culture**
* Work from the comfort of your own home, with the flexibility to create your own schedule
* Collaborative and supportive work environment that fosters growth and development
* Family-owned and operated business with a rich history and commitment to excellence
* U.S. manufactured equipment and technicians trained in-house
* Discounts on arenaflex products and services
**Compensation, Perks, and Benefits**
* Competitive hourly rate, plus commission
* Weekly pay
* Excellent benefits, including medical, dental, vision, and wellness
* Paid holidays, sick leave, and vacation
* Life insurance and optional family life insurance
* Short-term and long-term disability
* 401(k) and match
* Discounts on arenaflex products and services
**How to Apply**
If you're a motivated and enthusiastic individual with a passion for providing exceptional customer experiences, we want to hear from you! Please submit your application, including your resume and a cover letter, to our online application portal. We can't wait to hear from you!
Apply for this job