**Experienced Remote Contact Center Chat Representative – Deliver Exceptional Member Experience**

At arenaflex, we're on a mission to revolutionize the way our members interact with us. As a Remote Contact Center Chat Representative, you'll be the face of our organization, providing top-notch support and service to our members through various digital channels. If you're passionate about delivering exceptional member experiences, have a knack for problem-solving, and are comfortable in a sales environment, we want to hear from you!

**About arenaflex**

arenaflex has been a trusted financial services provider since 1956, serving over 68,000 members nationwide. As the largest state-chartered credit union in Louisiana, we're committed to living our Core Values and creating a safe, inclusive, and supportive work environment. Our culture is grounded in faith, and we strive to make a positive impact in our communities. We're proud to offer a range of benefits and opportunities for growth and development, and we're excited to welcome talented individuals like you to our team!

**A Day in the Life of a Remote Contact Center Chat Representative**

As a Remote Contact Center Chat Representative, you'll be responsible for:

* Efficiently and effectively answering member inquiries, solving problems, and assisting with transactions and lending inquiries through digital channels, including email, web and mobile messaging, chat, and text.
* Providing support to ensure online membership applications are completed and submitted within a timely manner.
* Effectively discussing member's needs on financial matters through multiple remote technology secured/unsecured access channels.
* Acting as a subject matter expert for all online products and services, including Online Banking, Bill Pay, Mobile Deposit, External Transfers, Online Account Opening, Mobile Banking, Chat and Text Support.
* Maintaining a strong working knowledge of arenaflex's products and services.

**Skills and Qualifications**

To succeed in this role, you'll need:

* A High School Diploma or equivalent.
* 1 year of experience in a customer service position.
* Must meet the requirements for our Telecommuting Program (more information below!).
* Excellent oral, written, and telephone communication skills.
* Strong problem-solving and member service skills.
* Working knowledge of Microsoft Office products, especially Word, Excel, and PPT.

**Telecommuting Requirements**

To work remotely, you'll need:

* A dedicated workspace.
* Secure and strong internet connection.
* Not be a caretaker for any dependents (adult or child) for the entirety of the scheduled shift.
* An environment free from loud noises or outside distractions.

**Training and Onboarding**

The first 60 days of your employment will be spent on-site at our Corporate Campus located at 2675 O'Neal Lane in Baton Rouge. This will provide you with comprehensive training and onboarding to ensure your success in this role.

**Why Join arenaflex?**

* Competitive hourly rate: $17.00 - $20.80.
* Comprehensive benefits package, including medical, dental, and vision insurance, health savings account, employer-paid group life insurance, and more.
* 401K plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5%.
* Paid vacation and sick leave, 15 paid holidays, including a cultural floating holiday.
* Tuition reimbursement program.
* Paid time off to volunteer with approved non-profits and charities.

**Equal Opportunity Employer**

arenaflex is an Equal Opportunity Employer and a drug-free workplace. All locations are tobacco-free facilities.

**How to Apply**

If you're passionate about delivering exceptional member experiences and have a knack for problem-solving, we want to hear from you! Apply now to join our team of talented professionals and start your journey with arenaflex!

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