**Experienced Service Desk Specialist/Live Chat Agent – Mobile Application Support and Customer Assistance**

At arenaflex, we're on a mission to revolutionize the way people interact with technology and access essential services. As a Service Desk Specialist/Live Chat Agent, you'll play a critical role in ensuring the smooth operation of our myColorado application, providing top-notch support to our users and helping us achieve our vision of a more connected and efficient community.

**About arenaflex**

arenaflex is a leading provider of innovative technology solutions, dedicated to empowering individuals and organizations to thrive in an ever-changing world. Our team is passionate about harnessing the power of technology to drive positive change and make a meaningful impact. If you're a tech-savvy individual who shares our passion for innovation and customer satisfaction, we want to hear from you!

**Job Summary**

We're seeking an experienced Service Desk Specialist/Live Chat Agent to join our team in Denver, CO or remotely from anywhere in the state. As a key member of our support team, you'll provide critical assistance to our users, troubleshooting and resolving issues related to our mobile application. If you're a problem-solver with a passion for technology and customer service, we encourage you to apply for this exciting opportunity.

**Responsibilities**

As a Service Desk Specialist/Live Chat Agent, you'll be responsible for:

* Providing Tier I support and customer assistance for our myColorado mobile application, ensuring a seamless user experience
* Troubleshooting, reproducing, reporting, and resolving issues related to iOS and Android operating systems
* Installing the myColorado software on supported devices, following defined procedures, processes, and methods
* Employing Incident Management procedures to enter tickets into our required tracking system
* Collaborating with our team to resolve complex issues and improve our support processes
* Staying up-to-date with the latest technology trends and industry developments to provide expert advice and guidance to our users

**Minimum Qualifications**

To be considered for this role, you'll need:

* One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support
* OR an Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees

**Substitutions**

We'll consider the following substitutions for the required education and experience:

* Additional, appropriate paid or unpaid experience will substitute for the required education on a year-for-year basis
* Additional appropriate education will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications
* Training or Certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications

**Preferred Qualifications**

While not required, the following qualifications will give you a competitive edge:

* Jira experience
* ITIL Certification
* Agile and scrum methodology experience
* Government work experience
* Apple and Google Play Store experience
* Use of diagnostic tools and knowledge of diverse range of mobile device makes and models

**What We Offer**

As a Service Desk Specialist/Live Chat Agent at arenaflex, you'll enjoy:

* A dynamic and supportive work environment that encourages collaboration and innovation
* Opportunities for career growth and professional development, including training and certification programs
* A comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) matching
* A generous paid time off policy, including vacation days, sick leave, and holidays
* Access to the latest technology and tools, including our myColorado application and other industry-leading solutions
* A fun and inclusive company culture that values diversity, equity, and inclusion

**Work Environment**

As a remote worker, you'll have the flexibility to work from anywhere in Colorado, with regular check-ins and collaboration with our team. We're committed to providing a safe and healthy work environment, and we'll provide you with the necessary tools and resources to succeed in your role.

**How to Apply**

If you're a motivated and tech-savvy individual who is passionate about customer service and problem-solving, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the role. We can't wait to hear from you!

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