**Experienced Service Desk Specialist/Live Chat Agent – Mobile Application Support and Customer Assistance**
At arenaflex, we're on a mission to revolutionize the way people interact with technology, and we're looking for a talented Service Desk Specialist/Live Chat Agent to join our team. As a key member of our support team, you'll play a critical role in ensuring the smooth operation of our myColorado application, providing top-notch customer assistance, and troubleshooting complex technical issues.
**About arenaflex**
arenaflex is a leading innovator in the technology industry, dedicated to developing cutting-edge solutions that make a real difference in people's lives. Our team is passionate about pushing the boundaries of what's possible, and we're committed to creating a work environment that's collaborative, inclusive, and fun. If you're a tech-savvy individual who's passionate about helping others, we want to hear from you!
**Job Summary**
We're seeking an experienced Service Desk Specialist/Live Chat Agent to provide critical assistance to our customers, troubleshooting technical issues, and providing top-notch customer support. As a key member of our support team, you'll be responsible for:
* Providing Tier I support and customer assistance for our mobile application
* Troubleshooting, reproduction, reporting, and problem resolution in both iOS and Android operating systems
* Installing the myColorado software on supported devices following defined procedures, processes, and methods
* Employing Incident Management procedures to enter tickets into the required tracking system
**Responsibilities**
* Provide exceptional customer service and support via live chat, email, and phone
* Troubleshoot and resolve technical issues related to our mobile application, including iOS and Android operating systems
* Install and configure the myColorado software on supported devices, following defined procedures and processes
* Employ Incident Management procedures to enter tickets into the required tracking system, ensuring timely and effective resolution of customer issues
* Collaborate with cross-functional teams to resolve complex technical issues and improve overall customer experience
* Stay up-to-date with the latest technology trends and advancements, applying this knowledge to improve our support processes and customer experience
**Minimum Qualifications**
* One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support
* OR Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees
**Substitutions**
* Additional, appropriate paid or unpaid experience will substitute for the required education on a year-for-year basis
* Additional appropriate education will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications
* Training or Certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications
**Preferred Qualifications**
* Jira experience
* ITIL Certification
* Agile and scrum methodology experience
* Government work experience
* Apple and Google Play Store experience
* Use of diagnostic tools and knowledge of diverse range of mobile device makes and models
**What We Offer**
* Competitive salary and benefits package
* Opportunity to work with a leading innovator in the technology industry
* Collaborative and inclusive work environment
* Professional development and growth opportunities
* Flexible work arrangements, including remote work options
* Access to cutting-edge technology and tools
* Recognition and rewards for outstanding performance
**Work Environment and Culture**
At arenaflex, we're committed to creating a work environment that's collaborative, inclusive, and fun. Our team is passionate about innovation, and we're always looking for ways to improve our processes and customer experience. We believe in:
* Empowering our employees to take ownership of their work and make a real impact
* Fostering a culture of innovation, creativity, and continuous learning
* Providing opportunities for growth and development, both personally and professionally
* Celebrating our differences and promoting diversity, equity, and inclusion
* Prioritizing work-life balance and providing flexible work arrangements
**How to Apply**
If you're a motivated and tech-savvy individual who's passionate about helping others, we want to hear from you! Please submit your application, including your resume and a cover letter, to . We can't wait to hear from you!
**Note**
arenaflex is an equal opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from qualified candidates of all backgrounds and perspectives.
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