**Experienced Technical Support / Customer Service Representative – Remote Work Opportunity at arenaflex**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two days are the same? If so, we invite you to join our arenaflex team as a Technical Support / Customer Service Representative. As a remote worker, you'll have the flexibility to work from the comfort of your own home, while being part of a global organization that values diversity, inclusion, and employee growth.

**About arenaflex**

arenaflex is a forward-thinking global organization that has earned numerous awards for its commitment to creating a people-first culture. We're a team of game-changers from over 70 countries, united by our passion for delivering exceptional customer experiences and driving business growth through tech-powered innovation. Our culture is built on the principles of inclusivity, empathy, and continuous learning, making us an ideal workplace for those who share our values.

**Career Growth and Personal Development**

At arenaflex, we believe that career growth and personal development go hand-in-hand. That's why we offer a range of FREE Learning and Leadership Development programs designed to help you achieve your career goals. Our 80% promotion rate from within is a testament to our commitment to employee growth and development. As a Technical Support / Customer Service Representative, you'll have access to:

* Comprehensive training programs to help you succeed in your role
* Continuing support and guidance from experienced team members
* Opportunities to develop new skills and expertise through our Learning and Leadership Development programs
* A supportive and inclusive work environment that fosters collaboration and teamwork

**What You'll Do in This Role**

As a Technical Support / Customer Service Representative, you'll be responsible for providing exceptional customer service experiences to our clients. Your key responsibilities will include:

* Providing inbound customer support using a call flow guide
* Resolving technical issues related to hardware, software, and client products
* Tracking, documenting, and retrieving information in databases
* Maintaining broad knowledge of client products and/or services, including smartphones, tablets, computers, and wearables
* Offering additional products and/or services to customers
* Delivering expert customer experiences with a smile

**Your Qualifications**

To succeed in this role, you'll need:

* Strong focus on building customer relationships
* 1+ year of customer service experience
* Technical support experience preferred
* Open availability
* A high school diploma or GED
* A quiet, distraction-free environment to work from in your home
* Proficiency in fast-paced multi-tasking
* Eagerness to learn new technologies
* Strong problem-solving skills with the ability to ask probing questions to come to a resolution
* Strong computer navigation skills and PC knowledge
* A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
* High Speed internet (no wireless/hotspots or satellite) and a smartphone
* Must reside in the United States or have a valid U.S. address for residence

**What's in It for You**

As a Technical Support / Customer Service Representative at arenaflex, you'll enjoy a range of benefits, including:

* Starting wage will be between $15 and $20 (pay rate will not be below applicable minimum wage)
* Paid training and performance-based incentives
* Lucrative employee referral bonus opportunities
* 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
* Health and wellness programs with trained partners to help promote a healthy you
* Mentorship programs that support your rewarding career journey
* Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
* Celebrations for arenaflex Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

**Reimagine the Best Version of You!**

If you're a customer service enthusiast with a passion for delivering exceptional experiences, we invite you to join our arenaflex team as a Technical Support / Customer Service Representative. Apply today and discover why over 440,000 game-changers around the globe call arenaflex their "employer of choice."

**Location:**

USA, OH, Work-at-Home

**Language Requirements:**

English

**Time Type:**

Full time

**Physical & Mental Requirements:**

While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

**Eligibility to Work:**

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

**Where Job May be Performed:**

Currently, this position may be performed only in the states listed here.

**arenaflex is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.**

For more information regarding your EEO rights as an applicant, please visit the following websites:

English
Spanish

To request a reasonable accommodation please click here.

If you wish to review the Affirmative Action Plan, please click here.

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