Family Support Customer Service Representative

This is a remote position.

Childs Play Wonderschool is looking for a Family Support Customer Service Representative to provide remote support to families and assist with customer service inquiries. This role focuses on helping parents and guardians with account assistance, scheduling support, enrollment questions, and general customer service needs.

The ideal candidate has strong communication skills, a positive attitude, and the ability to provide professional support in a remote environment.

Responsibilities

Respond to customer service inquiries via phone, email, and chat

Assist families with account and enrollment support

Provide scheduling and general administrative assistance

Maintain accurate records of customer interactions

Resolve customer concerns professionally and efficiently

Update customer information in company systems

Support internal administrative workflows

Deliver a positive customer experience at all times

Requirements

High school diploma or equivalent

Previous customer service or administrative experience preferred

Strong communication and problem-solving skills

Comfortable using online systems and communication tools

Ability to multitask in a fast-paced environment

Professional and customer-focused attitude

Benefits

Remote work flexibility

Paid training

Flexible scheduling

Career development opportunities

Supportive team environment