Field Service Engineer
Service Express is a company that provides critical IT infrastructure support, and they are seeking a Field Service Engineer to support their customers in the Omaha area. The role involves traveling to customer sites to maintain, troubleshoot, and repair enterprise-level servers and storage hardware, ensuring exceptional customer service and operational efficiency.
Responsibilities
- Travel to customer sites within approximately a 100-mile radius to troubleshoot and resolve technical issues
- Perform maintenance and repair on data center hardware, including mid-to-high end servers and storage devices
- Provide exceptional service by responding quickly and efficiently to customer needs
- Communicate clearly and confidently to ensure customers feel supported and their concerns are addressed
- Identify and proactively escalate potential technical issues when needed
- Assist with data center relocations and inventory audits
- Troubleshoot hardware issues efficiently while managing multiple service calls
- Interpret maintenance manuals and collaborate with engineering teams to resolve complex issues
- Stay current on industry advancements through training and certification programs
- Serve as a technical expert during sales calls when needed
- Document and share resolutions to improve team knowledge and efficiency
- Prepare thorough audits and maintain documentation of service calls
- Proactively analyze and prepare for service calls to ensure quick and effective solutions
- Maintain accurate records of service activities, expenses, and customer interactions
- Collaborate with internal teams including purchasing, operations, and sales to deliver seamless support
Skills
- Proven experience in a field service or customer-facing hardware repair role
- Hands-on experience repairing and maintaining servers, storage devices, and data center equipment
- Comfortable working independently and managing a regional service territory
- Strong troubleshooting and communication skills
- Valid driver's license and willingness to drive regularly to customer locations
- Ability to lift up to 50 lbs and perform tasks such as bending, kneeling, and reaching
- A+ or Server+ certification preferred but not required
Benefits
- Workplace flexibility that empowers you
- Comprehensive training program – we hire the will and train the skill!
- Access to best-in-class support teams
- Opportunities for personal growth & career advancement
- Paid volunteer hours & your birthday off
- Multiple health insurance offerings starting on day one
- 50% health club membership reimbursement
- 401k match to help you plan for the future
Company Overview