Field Service Engineer - Connecticut
Struers, the world’s leading manufacturer of material-testing equipment and consumables, is seeking a Field Service Engineer located in the Hartford, CT area to support customers and drive service success throughout the New England territory.
This is a remote, field-based position offering a company-owned vehicle, a 5-day workweek (home on weekends), day shift only, generous paid time off, and a comprehensive benefits package.
Position Overview
The Field Service Engineer provides onsite customer service, maintenance, calibration, warranty, and break-fix repairs for precision materialographic sample preparation and analysis equipment. Customers include Fortune 500 companies across the automotive, electronics, telecommunications, and aerospace industries.
Engineers work from a home office with scheduling, technical support, and training provided by the U.S. headquarters in Westlake, Ohio. This role is part of a collaborative team of 16 service engineers across the field and headquarters and includes participation in annual training and regular technical knowledge sharing. National and occasional international travel is required.
What We Offer
Competitive compensation consists of base salary plus overtime
Comprehensive benefits package including 401(k) with company match and immediate vesting, medical insurance, critical illness coverage, short- and long-term disability, pet insurance, and more
15 days of vacation annually, plus sick time, volunteer time, floating holidays, and a birthday holiday
Home office setup
Company laptop and smartphone
Company van, tools, and inventory
Stable, profitable organization with over 150 years of industry leadership
Initial and ongoing training at our Westlake, Ohio headquarters
Primary Duties & Responsibilities
Travel weekly to customer sites within the assigned territory
Perform factory-level installation, repair, retrofits, upgrades, calibration, and preventive maintenance on mechanical, electromechanical, hydraulic, and pneumatic equipment
Provide professional customer support via onsite visits, phone, email, and written correspondence
Promote preventive maintenance contracts, calibration services, spare parts, consumables, and equipment sales
Maintain accurate and timely service documentation, customer records, and visit reports
Manage and maintain appropriate spare parts inventory within the service vehicle
Qualifications
Associate degree (AE) or equivalent certificate in electronic technology from an accredited technical school, or equivalent military experience
2–3 years of field service experience supporting electromechanical equipment
Strong electronic troubleshooting skills with knowledge of pneumatics and hydraulics
Ability to read and interpret electronic schematics, wiring diagrams, and pneumatic and hydraulic diagrams
Excellent customer service and relationship-building skills
Proficiency with MS Windows, Outlook, and Microsoft Office applications
Valid driver’s license with a clean driving record
Ability to work effectively from a home office
Physical Requirements & Work Environment
This position requires the ability to safely perform the essential job functions with or without reasonable accommodation. Essential physical requirements include the ability to lift, carry, push, and pull equipment and tools weighing up to 80 pounds; stand, walk, bend, kneel, and reach for extended periods while performing service activities; and use hand and power tools requiring manual dexterity. The role requires the ability to safely operate a motor vehicle and travel regularly to customer sites. Work is performed primarily at customer locations and may involve exposure to typical industrial environments with appropriate personal protective equipment provided.