Field Service Engineer North Portugal
Location: Remote, South of Porto, ideally Coimbra area.
Markem-Imaje is a trusted global manufacturer of product identification and traceability solutions. Our connected solutions help manufacturers to reduce waste, increase efficiency, achieve compliance and protect their brand.
We offer the most complete range of market-leading marking and coding systems along with software, services and consumable solutions so you can streamline all your printing needs from one supplier.
The Role
As Field Service Engineer you will be a part of our technical service team in Portugal (in your assigned area), providing technical support to our local customers.
You will have an opportunity to develop your professional career in a highly professional environment with innovative equipment.
What you will do:
Perform pre-installations, installations, and maintenance activities for our equipment
Deliver technical training both internally and externally as required
Complete service reports accurately, noting time confirmation, spare part usage, tasks performed, service product, fault/solution codes, installed base data maintenance (serial number, ink, counter value, functional location), reverse flow, billing block code, and billing request confirmation
Promote MI service solutions to maximize customer uptime and sales growth, maintaining a strong focus on customer satisfaction
Collaborate closely with the Sales team to build strong relationships and assist in achieving revenue targets
Travel to customer sites within your assigned area, with occasional national or international travel for training and meetings
What you need to have:
Prior experience as a Field Service Engineer or Technical Service Engineer
Technical qualification or degree in Electrical, Electronics, Networking, or Mechanics
Strong interest in emerging tech and proactive continuous learning
Prior experience with software and a strong understanding of software logic is highly advantageous
Knowledge of Vision Cameras a plus
Ability to technically assess situations and issues, and proactively advise on solutions
Capable of prioritizing and managing multiple responsibilities effectively
Excellent interpersonal and communication skills
Fluency in Spanish and upper-intermediate level of English
You’ll only be the right candidate if you are aligned to our values and culture:
Collaborative entrepreneurial spirit
Winning through customers
High ethical standards, openness and trust
Expectations for results
Respect and value people
If you believe you match our values and have the experience we’re looking for, then apply! We can’t wait to hear from you.
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Work Arrangement : Remote
All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.
Job Function : Engineering