Field Service Engineer Supervisor

Ingersoll Rand is a company with over 160 years of technology leadership, dedicated to making life better for its employees and customers. They are seeking a Field Service Engineer Supervisor responsible for leading the North American field technician service function to ensure customer satisfaction, manage service teams, and support sales efforts.

Responsibilities

• Develop and implement a recurring revenue model through service agreements, preventive maintenance programs, and long-term contracts
• Identify opportunities for upselling and cross-selling service solutions to existing and new customers
• Partner with sales to create bundled solutions that integrate products and services for maximum customer value
• Attract, coach, train, and retain service employees
• Drive continuous improvement through performance management and technical training programs
• Develop team skills in customer service, process improvement, and technical expertise
• Collaborate to optimize technician utilization and resource allocation
• Balance emergency repairs, scheduled maintenance, installations, and upgrades to meet customer needs efficiently
• Ensure timely invoicing, accurate warranty claims, and adherence to standard service processes to maximize cash flow
• Attend customer meetings to support service agreements and installations
• Leverage Service Technician leads and proposals to drive new business
• Improve transactional processes to enhance customer experience and satisfaction
• Support initiatives that strengthen the service business and customer relationships

Skills

• High school diploma or GED
• 1+ years' experience with supervising teams of people, processes and budgets, or an equivalent combination of relevant experience coaching, training and mentoring as a peer-leader
• Must possess a valid driver's license for a minimum of 12 months, with no major or frequent traffic violations including, but not limited to: DUI in the previous 5 years, Hit & Run, License Suspension, Reckless/Careless Driving, or multiple smaller infractions or preventable collisions in the previous 3 years
• Experienced working in diverse industrial environments, including mechanical equipment rooms, areas with operating machinery, extreme weather conditions, elevated or confined spaces, and high-voltage electrical equipment in accordance with NFPA or equivalent standards
• Demonstrated strength and operating knowledge of Microsoft Office applications and general computer systems, with proficiency using handheld devices (e.g., smartphones, iPads) and network-based tools
• Clear and effective verbal and written communication skills across a variety of audiences and situations
• High level of customer service excellence, including the ability to manage conflict, communicate effectively, and negotiate positive outcomes
• Associate or bachelor's degree in engineering, engineering technology, business or equivalent from a four-year college or university preferred, or an equivalent combination of education and experience

Benefits

• Medical and prescription plans
• Dental and vision coverage
• Wellness programs
• Life insurance
• A robust 401(k) plan
• Paid time off
• An employee stock grant

Company Overview

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