Field Service Technician
Prescott's Med is a leading medical device services company, trusted by healthcare professionals across the country. They are seeking an entry-level Field Service Technician to provide expert technical support for a variety of medical and laboratory equipment, ensuring critical devices operate safely and efficiently.
Responsibilities
- Troubleshoot, repair, modify, and refurbish industrial washing, sterilization, and surgical equipment and system components
- Perform preventive and corrective maintenance on equipment from multiple manufacturers, including Getinge (CASTLE), Steris (AMSCO), Consolidated, Tuttnauer, and others
- Service a range of devices, including autoclaves, rack washers, tunnel washers, bottle fillers, bedding dispensers, blanket warmers, surgical lights, and surgical tables
- Conduct installations and equipment modifications as required
- Maintain accurate service documentation, reports, and inventory records in accordance with company standards
- Deliver an exceptional customer experience through proactive communication and dedication to resolving performance issues
- Plan and manage service schedules to ensure timely response and completion of all assignments
- Maintain professional, courteous communication with customers, contractors, and colleagues
- Provide on-site training or demonstrations to customers on the proper use and maintenance of equipment
- Identify and communicate opportunities for equipment upgrades, service contracts, or replacement solutions
- Use company-provided technology (laptop, CRM, service reporting software) to complete and submit service call reports within 24 hours of completion
- Manage personal tools, parts, and inventory efficiently to support field operations
- Ensure compliance with company safety policies and all customer site protocols
Skills
- Mechanical or electrical technical background
- Mechanical and electrical troubleshooting skills
- Strong customer service skills
- Commitment to excellence in service interactions
- Ability to perform installation, preventive maintenance, troubleshooting, and repair services on medical and laboratory equipment
- Ability to work independently
- Ability to build trusted relationships with customers
- Ability to maintain accurate service documentation, reports, and inventory records
- Proactive communication skills
- Ability to plan and manage service schedules
- Professional and courteous communication skills
- Ability to provide on-site training or demonstrations to customers
- Ability to identify and communicate opportunities for equipment upgrades, service contracts, or replacement solutions
- Ability to use company-provided technology (laptop, CRM, service reporting software)
- Ability to manage personal tools, parts, and inventory efficiently
- Compliance with company safety policies and customer site protocols
Company Overview