Field Technician

Kiewit is a company focused on providing technology solutions for the construction industry. They are seeking a Field Technician to provide on-site and remote technical support for employees, ensuring timely resolution of IT issues and maintaining high levels of customer service.

Responsibilities

• Provide deskside and remote support to Kiewit employees, Kiewit subsidiaries, partners, contractors working for Kiewit and job site contractors
• Provide customers with technical guidance or direction
• Respond to all assigned tickets in a timely manner
• Immediately notify appropriate individuals of any issues that could potentially impact production activities and follow escalation to keep the impact minimal
• Research and resolve escalated trouble tickets
• Document all trouble tickets with clear, concise explanations in a timely and accurate manner, ensuring adherence to department policies and procedures
• On-site and Remote client support of various enterprise and desktop applications
• Establish and maintain a professional relationship with customers, team members and department contacts
• Provide quality customer service that exceeds customer expectations
• Prioritize and organize work to meet requirements, goals and deadlines
• Escalate to manager any situation outside the employee's control that could adversely impact the services provided
• Preparation of conference rooms for large meetings with some troubleshooting of office AV systems
• Other duties as assigned

Skills

• 1-3 years experience in an IT Support/Technician role
• Excellent customer service and interpersonal skills are required, including the ability to communicate clearly and professionally, both verbally and in writing
• Strong experience with Windows Operating System and Office Suite
• Attention to detail
• Strong organizational skills
• Results-oriented and likes a challenge
• Participative management style
• Must provide high levels of customer service at all times
• Recognize and escalate issues, risks and/or concerns in a timely manner
• Capable of using attentive and active listening skills to gather requirements and assess situations
• Must be able to lift and move heavy objects (40+ lbs)
• Can walk for various lengths of time
• Must possess and maintain a valid driver's license
• Ability to diagnose complex issues (log files, event viewer, and familiarity with a wide range of diagnostic tools preferred
• Experience with ServiceNow preferred

Benefits

• Top-tier medical, dental and vision plans covering eligible employees and dependents
• Voluntary wellness and employee assistance programs
• Life insurance
• Disability
• Retirement plans with matching
• Generous paid time off

Company Overview

Company H1B Sponsorship