Groups Operations Coordinator

Goway Travel is a family-owned global leader in tailor-made travel, founded in Toronto in 1970. The Groups Operations Coordinator plays a vital role in ensuring the operational success of group travel bookings, managing timelines, coordinating arrangements, and maintaining high service standards across all group travel operations.

Responsibilities

• Group File Management: Collaborate with Group Specialists on back-end tasks, manage file deadlines, and ensure timely completion of group travel documentation
• Air Travel Coordination: Assist with air quoting, contract management, and special requests (seats, meals, etc.). Ensure timely deposits and ticket issuance
• Supplier & Airline Payments: Request, track, and confirm payments from suppliers/airlines, ensuring deadlines are met
• Verification & Itinerary Management: At 90 days out, verify and update itineraries, communicate changes to internal teams and external partners, and maintain alignment with supplier confirmations
• Ticketing & Documentation QC: Oversee ticketing, ensure passport information is accurate, and perform final quality control checks on all documents before dispatch
• Team Collaboration: Work closely with the Group Specialists, liaising on file statuses, requotes, and itinerary changes. Be the go-to person for troubleshooting issues and escalating when necessary
• Quotes & Bookings: Convert quotes to bookings, ensuring all details are accurate and aligned with the confirmation letter
• Covering for Group Specialist: In the absence of a Group Specialist, manage incoming requests and assist subagents, ensuring all groups are well taken care of as needed
• This will be an evolving role as we move into new systems in 2026 and tasks will adapt with this

Skills

• Exceptional attention to detail and ability to manage multiple tasks in a fast-paced environment
• Strong interpersonal and written communication skills, with the ability to work with both internal teams and external suppliers
• Proficiency in travel management systems (Amadeus) and Microsoft Office Suite
• Familiarity with group bookings, airline contracts, and payment processing
• Ability to work well in a team while independently managing responsibilities
• Comfortable troubleshooting and problem-solving in dynamic situations

Benefits

• Paid personal days for when life calls for them
• Your birthday off each year
• We match your RRSP contributions
• Comprehensive medical, dental, and vision coverage
• Continuous learning and industry-leading training
• Exclusive perks and discounts on worldwide getaways

Company Overview