GTM: Demand Operations (NYC)

Tandem is a YC-backed startup helping make office leasing a breeze. The role involves managing customer relationships during their office search process, ensuring a high-quality touring experience, and collaborating with internal teams to enhance the Tandem application.

Responsibilities

• Be the face of Tandem to potential customers, developing a keen sense for each individual company’s search requirements, staying in consistent touch with them throughout their office search experience
• Take ownership over Tandem’s touring process and ensure we execute the best possible touring experience (think 6-star design, Airbnb style)
• Support customers in-person by attending tours for high priority leads and coordinate with your teammates to relay customer feedback
• Help customers utilize Tandem’s software to schedule, attend, and provide feedback on office tours
• Set and operate against customer inbound SLAs across various communication channels (e.g. Tandem app, email, text, Whatsapp)
• Lead internal stand-ups and articulate customer needs to cross-functional stakeholders in a clear and concise manner
• Work with product and engineering to develop new features for the Tandem application at scale (based on aggregated learnings from servicing customers)
• Become an expert in office space in New York City

Skills

• You are a self-starter who loves to sink their teeth into new problems and get shit done
• You are energized by talking to customers and playing offense. Learning, educating, and solving problems with external founders and operators motivates you
• You are able not just stay organized yourself, but create systems that allow others to stay organized as well — at any given time, you may be responsible for servicing 50+ customers, so it's paramount that you take pride in not letting details slip through the cracks. You will be building a sales playbook we will take across the country & globe
• You understand that the little things matter and take pride in developing experiences that surprise and delight
• You love showing empathy to customers, going out of your way to make their day
• You are excited about working collaboratively with cross-functional teams to figure out how to scale a century old industry that has never been taken online
• You are a business athlete — equally dangerous across various sales, operations, customer success, and product oriented tasks. There is not problem you aren't excited to tackle
• 1-3 years of experience in sales / customer service / hospitality / operational roles
• Prior experience working in a fast-paced startup
• Track record of success in improving customer experiences
• Excellent listener

Company Overview