Head of Operations

The Role

As Head of Operations at Shuttle, you'll be the driving force behind our operational excellence, scaling our business processes to support rapid growth. You'll optimize our operations, streamline workflows, and ensure efficient resource allocation across the company. You’ll also be involved in financial management and investor relations.

What you'll do

• Lead strategic initiatives to support Shuttle’s growth and development

  Drive the development of operational KPIs and metrics by relevant teams

  Set up and optimize internal processes, workflows, and tools to enhance efficiency across all departments

  Drive continuous improvement of our effectiveness as a team and organisation and our async-first communication.

  Develop and implement frameworks to ensure company decisions and processes align with our core values and culture

  Manage and optimize vendor relationships, contracts, and partnerships

  Oversee cloud financial operations (FinOps) and working with engineering teams to establish best practices

  Collaborate with engineering and product teams to ensure operational readiness for new features and services

  Oversee financial operations, including budgeting, forecasting, and financial controls

  Be involved in investor relations and fundraising activities

  Build and lead a high-performing operations team, fostering a growth mindset culture

• 5+ years of experience in ops-intensive roles at high-growth tech startup(s)

  Track record of successful operational scaling in a startup environment

  Demonstrable examples of taking initiative and driving complex projects to completion

  Strong leadership skills with the ability to build and mentor high-performing teams

  Proven track record of implementing and scaling operational processes in a fast-paced environment

  Excellent analytical and problem-solving skills with a data-driven approach to decision making

• Experience of working in a cloud enabled company, good understanding of its impact on it business processes and ability to effectively collaborate with engineering teams on infrastructure decisions

  Knowledge of AI/ML operations and their impact on business processes

  Knowledge of financial planning and main KPIs (including cloud cost optimization and unit economics)

  Track record of successful fundraising support or financial strategy in a startup environment

  Familiarity with a programming language or strong interest in learning

  Experience with remote-first company operations

  Experience as a founder

• Opportunity to shape the operational backbone of a cutting-edge cloud development platform

  Drive the scaling of a high-growth startup in the exciting intersection of DevOps and AI

  Competitive salary and equity package

  Remote-first culture with flexible working hours

  Collaborative and innovative team environment

  Chance to work with a rapidly growing user base and make a significant impact in the developer tools space

• Base Salary: $80,000-$120,000 per annum

  Equity: Competitive Equity Package

  Start Date: From January 2025

  About Shuttle

  At Shuttle, we're on a mission to redefine the developer experience for building cloud applications. We want to empower the next generation of builders to make use of the latest and greatest cloud technologies, by crafting the simplest, fastest, and most enjoyable development experience.

  Shuttle is open source and our Infrastructure from Code framework paired with our cloud platform eliminates the infra hassle and accelerates app development and deployment. This is a game-changer for developer productivity - think Vercel for the backend.

  We have thousands of developers in our community incl. engineers from some of the top companies and have just launched Shuttle beta. We’re backed by some of the best investors in the world, including Y Combinator, HorizonVC, Abstraction Capital, Global Founders Capital, Founders of Segment, Sendbird, Head of Product at DataDog and other successful founders and executives.

  Our Mission

  At Shuttle, we’re on a mission to revolutionise developer experience for building web apps. Everything we do is about crafting an exceptionally simple, satisfying and effective way to do cloud development. We are open source community-driven and loved by thousands of engineers. Our vision: the ultimate platform to supercharge developers’ productivity.

  Working With Us

  We’re a growth mindset company. We’re honest, open-minded, driven, and ambitious and we are only looking for people who share these qualities with us.

  We care. About each other and about our mission.

  We are building a culture that brings out the best in people and we truly believe that the company you work at should be the launch pad for unleashing your full potential.

  We keep a light and fun work environment, without unnecessary stress or anxiety. Yet we hold ourselves to very high standards and keep pushing the bar up. Continuous improvement is a must if you don’t want to be left behind. Mistakes are OK, not being willing to learn from them is not OK.

  Collaboration is at the core of what we do and we treat each other with respect and kindness - supportive, yet firm and ready to provide accountability where needed.

  We’re early stage so expect many opportunities to shape the company’s future. The best ideas win.

  We maintain a hacker mentality - no problem is unsolvable with the right mindset. As a team, we work on hard challenges under tight constraints and are constantly pushed out of our comfort zones - if reading this excites you, let’s talk.

  Perks

  • Flexible holidays and paid time off

    Mental and physical health stipend

    Educational and self-development budget

    Support for attending and presenting at relevant conferences

    Health insurance

    Awesome work-from-home setup & equipment

    Regular company off-sites

    Weekly remote-friendly socials (games and more)