Onboarding Success Manager

Who We Are:

Sequoia is the strategic partner helping investor-backed companies of all sizes achieve their business goals through smarter people spend. For 24 years, we’ve guided the most innovative employers to navigate growth and get the most out of their global people investment. With our expert advisory team and integrated platform, we help clients drive business impact through their total comp and benefits, improving executive decision making, controlling costs, protecting the business, and elevating the employee experience. Visit Sequoia.com or follow us on LinkedIn to learn more.

What You Get to Do:   

The Onboarding Success team exists to build strong, long-term relationships with our clients through successful new client implementations. As the first impression of client service, this team sets the tone for the future of the relationship.   

The Onboarding Success Manager will provide an excellent first experience with Sequoia and ensure a seamless client transition onto Sequoia Platform for new clients and will have the opportunity to closely partner with many cross-functional teams in the process. 

This position is based in Tempe, Arizona and only candidates within a commutable distance to our Tempe office will be considered.

Candidates must have strong customer service skills and some technical background.    

Project manage multiple new client implementations simultaneously.  

Act as primary Sequoia point of contact for client contacts during onboarding.  

Educate our client contacts on Sequoia's service model / offerings and support them throughout implementation. 

Partner closely with internal teams including sales, analysts, systems, data operations, ongoing client service teams, etc. to set the client up for a successful Sequoia partnership.  

Configure Sequoia Platform based on client’s specifications and train the client on how to use the platform, while recommending process improvements as you learn about their business and practices.  

Deliver employee-facing education sessions on employee benefits programs.  

Manage and resolve customer support tickets, ensuring timely responses and resolutions. 

Transition clients to ongoing service/support once onboarding is complete. 

What You Bring:   

Bachelor's Degree   

5+ years of Client Service or implementation experience   

Strong project management skills    

Ideal candidate has experience in at least one of the following: health benefits, HR or payroll; PEO experience highly preferred 

Ability to communicate and work across client organizations (HR, CEO, CFO)   

Ability to build strong relationships with client contacts as well as internal cross-functional team members involved in the new client implementation process 

Solutions-oriented team player who takes initiative and is accountable for results    

Detail and process-oriented    

Excellent communication, organization and interpersonal skills   

Ability to understand client needs and deliver results under tight deadlines 

Sequoia’s Culture – Our most important asset 

Integrity 

Passion for service 

Innovative 

Growth oriented 

Caring for others 

Promise-centric 

Focused on relationship building 

Sequoia provides equal opportunity to all applicants without regard to race, color, creed, religion, citizenship, national origin, age, sex, sexual orientation, gender identity, pregnancy, marital status, military or veteran status, disability, or any other basis prohibited by applicable law.

Compensation & Benefits
Sequoia provides competitive compensation including base salary, performance-based bonus programs, and comprehensive benefits package including 401(k) matching. 

Sequoia’s Candidate Privacy Policy 

https://www.sequoia.com/legal/candidate-privacy-policy/