Health Care Concierge - Associate (Remote, Pennsylvania Only)

Health Care Concierge – Associate (Remote, Pennsylvania Only)
We are seeking dependable, performance-driven individuals to join our call center team. This role is ideal for candidates who value consistency, accountability, and long-term stability in a performance-based environment.
Requirements
Pennsylvania resident only

Must live within a 3-hour driving distance of the Harrisburg Metro Area(Required for initial equipment installation; no in-office work - Set up is performed by IT Associate---***The IT Associate will go to your house and set up equipment*****)

Out-of-state applications will not be considered

Tentative start date: July 13th 

Bilingual (Spanish) 

Schedule
Full-time

Monday through Friday

Day shift

Fixed schedule

Remote after equipment installation

This role requires reliable, consistent attendance and is best suited for individuals who can maintain a full-time schedule with limited unplanned absences.
Pay & Growth
Starting pay: $17.00 per hour

Monthly performance incentives

Annual raises based on individual KPIs

Training
Paid training with mentorship

Probationary period of 720 hours of active work before paid time off and holiday eligibility

Role Overview
Health Care Concierges support health plan members by providing guidance, education, and resolution regarding benefits, claims, and related inquiries.
Responsibilities
Handle inbound member and provider inquiries

Handle Outbound member service calls

Drive First Call Resolution

Manage inquiries across phone, email, chat, fax, and web

Accurately document all interactions

Conduct outbound service calls as needed

Deliver professional, empathetic customer service

Qualifications
High school diploma or GED required

Associate or college degree preferred

Minimum 2 years of customer service or call center experience

Strong typing and written communication skills

Ability to make independent decisions

Comfortable with Microsoft Office; Excel experience a plus

Ability to learn complex health plan information

Commitment to reliability and long-term employment