Hybrid Account Manager / Project Manager
Trendscale Media is a fast-growing e-commerce creative strategy agency specializing in performance-driven DTC brands. They are seeking a Hybrid Account Manager / Project Manager to oversee client success, manage delivery systems, and ensure smooth internal execution of projects.
Responsibilities
- Client communication & retention
- Delivery timelines & accountability
- Internal systems, processes, and execution flow
- Primary point of contact for assigned e-commerce clients
- Weekly client updates (calls or async)
- Set and enforce scope, timelines, and expectations
- Translate client feedback into clear internal action items
- Identify risks early and prevent churn
- Push back on out-of-scope or unrealistic requests professionally
- Plan and manage weekly sprints across all accounts
- Own delivery systems inside ClickUp / Notion
- Track deadlines, dependencies, and workload
- QA all deliverables before client delivery
- Keep creative strategists focused on strategy and execution
- Eliminate bottlenecks and last-minute fire drills
- Improve and document internal workflows
- Build and refine SOPs for recurring processes
- Optimize handoffs between strategy, production, and delivery
- Identify inefficiencies and proactively fix them
- Help standardize how the agency scales delivery
Skills
- 1 – 5 years experience in account management, project management, or agency operations
- Worked in an e-commerce or DTC agency
- Hands-on experience with project management and delivery systems
- Built, improved, or maintained SOPs and internal processes
- Understand paid social workflows (Meta Ads)
- Communicate clearly and confidently with clients
- Can say 'no' and explain tradeoffs when needed
- Health, wellness, or consumer product brand experience
- Experience scaling agency systems from chaos → clarity
Benefits
- Performance & retention bonuses
- Clear path to Head of Accounts / Operations Lead
Company Overview