Implementation Specialist

Thomson Reuters is seeking an Implementation Specialist to work with global clients and lead the implementation of ONESOURCE Pagero, their e-invoicing compliance software. The role involves understanding client requirements, configuring software, and providing training while ensuring project timelines and budgets are met.

Responsibilities

• Act as a specialist in large, cross-functional software implementation team that specializes in e-invoicing solutions
• Work directly with global clients to understand their ONESOURCE Pagero implementation requirements. You'll run product demonstrations, deliver end-user and super-user training whilst configuring the software to meet their requirements
• Use your analytical, project management and problem-solving skills to test client software implementations
• Troubleshoot issues and ensure that project plans are running to the required timelines and within budget
• Resolve customer support issues by working with clients directly and collaborating with internal teams (such as product, sales and support) on arrange of pre-sales software demos, and prospectively scoping client needs
• Design, develop, and document project deliverables according to timelines and budgets

Skills

• Problem solving skills
• Technical interests
• Well-organized
• Collaborative
• Analytical skills
• Knowledge of coding
• Excellent communication skills
• Ability to tackle client configuration issues
• Ability to ensure a high level of service to clients
• Ability to understand client implementation requirements
• Ability to run product demonstrations
• Ability to deliver end-user and super-user training
• Ability to configure software to meet client requirements
• Analytical mindset
• Project management skills
• Ability to troubleshoot issues
• Ability to ensure project plans are running to required timelines and within budget
• Ability to resolve customer support issues
• Ability to collaborate with internal teams
• Ability to design, develop, and document project deliverables according to timelines and budgets
• Interest in software and its implementation
• Desire to learn and develop coding skills
• Collaborative attitude
• Ability to communicate complex solutions to international clients

Benefits

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more.
• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency.
• Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match.
• Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave.
• Optional hospital, accident and sickness insurance paid 100% by the employee;
• Optional life and AD&D insurance paid 100% by the employee;
• Flexible Spending and Health Savings Accounts;
• Fitness reimbursement;
• Access to Employee Assistance Program;
• Group Legal Identity Theft Protection benefit paid 100% by employee;
• Access to 529 Plan;
• Commuter benefits;
• Adoption & Surrogacy Assistance;
• Tuition Reimbursement;
• Access to Employee Stock Purchase Plan.

Company Overview

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