Implementation Specialist

Job DetailsJob Location: Westlake Village, CA 91362Salary Range: $80,000.00 - $100,000.00 SalaryImplementation with Input 1 LLC - Fully Remote - Salary is 80K - 100K

About the Role

We’re looking for a detail-driven, action-oriented Implementation Specialist to play a critical role in bringing new clients, products, and programs to life.

This is a hands-on role where you won’t just coordinate implementations, you’ll own them. From onboarding through go-live, you’ll drive execution, solve problems, and ensure everything is set up for long-term success.

If you’re someone who thrives in fast-paced environments, enjoys managing moving parts, and takes pride in seeing projects through to completion, this role is for you.

What You’ll Do

Own Client Onboarding & Implementation

Lead and execute onboarding for new clients, products, and programs
Serve as the primary point of contact during implementation
Facilitate kickoff meetings, discovery sessions, and status updates
Translate client requirements into actionable workflows and tasks
Track timelines, dependencies, risks, and milestones—and keep everything moving
Support testing, validation, and operational readiness
Identify risks early and drive resolution before they become issues
Ensure a smooth transition into ongoing Client Success support

Drive Cross-Functional Execution

Partner closely with Sales, Client Success, Operations, Product, Accounting, and Compliance
Coordinate tasks across teams to ensure alignment and timely delivery
Remove blockers and keep implementation progress on track
Bridge the gap between client expectations and internal execution

Support Operational Setup & Workflow Design

Assist with operational setup and onboarding logistics
Analyze workflows to identify gaps, dependencies, and improvements
Document processes, requirements, and implementation steps
Support knowledge transfer and training where needed
Help stabilize operations post-implementation

Deliver a Strong Client Experience

Build trusted relationships with clients and internal stakeholders
Communicate clearly and proactively throughout the implementation lifecycle
Manage expectations around timelines, risks, and deliverables
Maintain professionalism and composure in fast-moving or complex situations

Keep Projects Organized & Moving

Maintain implementation plans, documentation, and status reporting
Track action items and ensure follow-through
Prioritize tasks across multiple implementations simultaneously
Contribute to standardized templates, workflows, and best practices

Continuously Improve

Identify opportunities to improve efficiency, scalability, and client experience
Contribute ideas to enhance implementation processes and execution
Participate in post-implementation reviews and lessons learned
Support KPI tracking and reporting

What Success Looks Like

Implementations delivered on time and with high quality
Smooth onboarding experiences with strong client satisfaction
Clear, accurate documentation and operational setup
Reduced delays, escalations, and errors
Strong cross-functional collaboration
Faster time-to-go-live and successful post-implementation stabilization

What You Bring

Bachelor’s degree or equivalent experience
5–8 years in client-facing implementation, onboarding, or operational roles
Experience coordinating projects across multiple teams
Strong organizational and time management skills
Excellent communication (written and verbal)
High attention to detail and strong follow-through
Ability to manage multiple priorities in a fast-paced environment
Problem-solving mindset with a bias toward action

Preferred:

Experience in SaaS, insurance, fintech, payments, or financial services
Familiarity with onboarding workflows, business processes, or implementation tracking
Experience with CRM, project management, or ticketing systems
Experience working with mid-market or enterprise clients

How You Work

You take ownership and follow things through—no dropped balls
You’re highly organized and thrive in structured, detail-heavy work
You communicate clearly and proactively
You stay calm under pressure and adapt quickly
You collaborate well but don’t need constant direction

Our Values

At Input 1, our culture is built on:
Integrity, Respect, Flexibility, Self-Evaluation, Knowledge, and Compassion

Additional Information

Input 1 is a dynamic organization, and responsibilities may evolve based on business needs. We are committed to providing reasonable accommodations in accordance with applicable laws.
Qualifications-