Inbound Inquiry Response Specialist

Are you a strong communicator who enjoys helping people and working remotely? Western States Lodging & Management is seeking a part-time Inbound Inquiry Response Specialist to support our team during the busy summer season, with ongoing PRN (as-needed) opportunities afterward.

This is a great opportunity for someone looking for flexible, remote work while making a meaningful impact.

Schedule & Position Details

Part-time, remote position (12–15 hours per week)

Coverage needed starting May 8 through the summer

Opportunity to continue in a PRN/on-call capacity after summer

Pay & Benefits

$15–$20 per hour (based on experience)

Hotel discounts

Supportive, team-oriented culture

Opportunity for continued PRN work and growth

About Us

Western States Lodging & Management develops and manages hotels, senior living communities, multi-family housing, and conference centers. Built on strong family values, we pride ourselves on our "personal touch" approach-creating meaningful relationships with our team members, residents, and partners.What You'll Do

As the first point of contact for prospective residents and their families, you will play a key role in creating a positive first impression and driving occupancy.

Key Responsibilities:

Respond to inbound inquiries from web-based lead sources

Qualify and convert Marketing Qualified Leads (MQLs) into Sales Qualified Leads (SQLs)

Build rapport with prospective residents and families

Schedule tours and appointments for communities

Collaborate with sales, marketing, and executive teams

Accurately track and manage leads in company systems

Deliver exceptional customer service with every interaction

What We're Looking For

Positive, "can-do" attitude and strong attention to detail

Excellent verbal and written communication skills

Ability to quickly connect and build trust with others

Comfortable working independently in a remote environment

Strong organizational and time management skills

Proficiency with computers and CRM systems

Team-oriented mindset with a customer-first approach

Physical Requirements

Ability to sit and work at a computer for extended periods

Why Join Us?

At Western States Lodging & Management, you'll be part of a company that values people, relationships, and growth. This role offers flexibility, meaningful work, and the opportunity to continue with us beyond the summer.

Apply Today!

If you're ready for a flexible, remote role where you can make a difference, apply now-we'd love to hear from you!