Inside Sales Representative, Lightpost/Outpost Specialist
Axon is on a mission to Protect Life, focusing on safety and justice issues through their devices and cloud software. The Inside Sales Representative will act as a product expert for the Outpost/Lightpost solution, supporting the sales team by delivering demos, building quotes, and addressing customer inquiries to enhance sales opportunities.
Responsibilities
- Be the product authority for ~40 West Small City inside sales reps—fielding questions on Outpost/Lightpost features, compatibilities, deployment models, pricing, warranty, and integrations with Axon software and broader public safety workflows
- Deliver compelling product demos (phone/web and on‑site) tailored to law‑enforcement use cases—showing operational value, ROI, and how Outpost/Lightpost ALPR maps to mission outcomes (e.g., alerts, investigations, deterrence)
- Quote and scope support: Build or assist with BoMs, SKUs, and pricing packages; guide reps on services, bundles, accessories (e.g., mounts/installation/connectivity), and renewals; ensure quoting accuracy and completeness
- Deal coaching: Join customer calls to address technical/product questions, de‑risk objections, and recommend best‑fit Outpost/Lightpost configurations and deployment approaches
- Enablement & training: Run regular enablement sessions for the West Small City team; maintain demo scripts, quick‑reference guides, and FAQs specific to Outpost/Lightpost
- Partner coordination: Liaise with internal Product/Marketing and relevant ALPR ecosystem partners (as applicable) to stay current on releases, certifications, programs, and roadmaps
- Asset & demo kit management: Maintain demo environments and loaner gear; coordinate POCs/pilots and post‑demo follow‑ups to drive conversion
- CRM & process excellence: Log demo/quote activities in Salesforce; maintain opportunity notes, next steps, and ensure smooth handoffs to closing reps and post‑sale teams
- Voice of the customer: Capture product feedback and common requests; funnel insights to Product and Ops to improve our Outpost/Lightpost portfolio and sales motion
- Industry readiness: Attend trainings to deepen expertise in public safety ALPR operations, policies, privacy, and best practices
Skills
- Extremely communicative
- Highly organized
- Product‑savvy with a knack for translating complex tech into clear customer value
- Bachelor's degree or equivalent applicable experience
- 1+ years in a sales, pre‑sales, sales engineering, or product specialist role (inside sales environment preferred)
- Salesforce (or equivalent CRM) proficiency
- Comfort with quoting/CPQ tools
- Proficiency with Microsoft Word, PowerPoint, Excel, and Outlook
- Strong facilitation and demo skills over phone/web
- Polished written and verbal communication
- Excellent time management
- Able to multi‑task across multiple reps and opportunities
- Problem‑solving and creative thinking in a fast‑paced, self‑directed environment
- Familiarity with ALPR/fixed‑camera deployments
- Public safety use cases
- Comfort discussing data retention/privacy considerations
- Investigative workflows
Benefits
- Competitive salary and 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
- Learning & Development programs
- And yes, we have snacks in our offices
Company Overview
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