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Employment Type: Full-time Regular  

City: Calgary, AB (YYC)  

Posting Open Date: 03/25/2026  

Posting Close Date: 03/29/2026    (Please note the posting will close at 11:59pm MST)

Why WestJet:

Every WestJet journey has the potential to enrich lives; a career with us is no exception. 

WestJet arrived on the Canadian airline scene in 1996 and changed the industry for the better. We made air travel more affordable for Canadians and now we're going global. 

Join us, this is where your career story takes off.

Remote Work:

This position is eligible for remote work, within Canada, under our mobile workforce program. Please note that work arrangements are subject to change at the discretion of the business. 

Instructor - Training - Airports, YYC (Full Time)

About the Role:

Do you have a passion for developing and supporting others? Do you thrive in a fast-paced environment requiring you to embrace a sense of urgency and a continuous improvement, growth mindset? Do you have experience in airports roles such as a Customer Service Agent? This may be the role for you!

The Airports Delivery Training team is looking for a motivated and dynamic individual to join our team as an instructor. While this role is intended to support delivery of our Above the Wing training programs, there is also a need to support training programs under different disciplines, including Ground Operations.

NOTE: The successful candidate for this role must be currently located, or willing to relocate to Calgary. Travel to alternate locations may be required from time to time.

Key Responsibilities of this role include:

Training Delivery

• Participation in onboarding activities including introduction to the Airports Delivery team, tools, technology, and familiarization with the training program syllabus.
• Deliver the required training programs utilizing a variety of materials and technologies. (Note: Training delivery is a combination of virtual and in-person delivery.)
• Demonstrate a commitment to learners through individual and group assessment, feedback, and coaching.
• Demonstrate preparedness by ensuring all training environments, lesson plans and materials are organized and current.

Collaboration

• Foster a learning environment which promotes development and psychological safety.
• Display a willingness to learn and have a positive attitude.
• Liaise with Training Advisors and Manager, Operations Training, and other teams, as required.

Professional Qualifications

• Wide depth and breadth of knowledge in the Airports domain.
• Customer Service Agent experience is considered an asset.
• Strong instruction skills, including adult education methodologies.
• Strong communication skills with the ability to convey complex information clearly and concisely.
• Excellent oral & written communication skills.
• Effective coaching abilities.
• Effective organization and time management skills.
• Familiarity with MS Office programs including PowerPoint, Teams, Outlook, Excel and Word.

Miscellaneous Requirements

• Must be able to work flexible times, including stat holidays, if required. This includes shifts which may start/finish outside of standard business hours.
• Travel may be required as part of your role, and candidates must have a valid Canadian passport and ability to secure a RAIC (if required.)

The benefits of being a WestJetter:  

WestJet provides all WestJetters with a competitive total rewards package.  On top of that, we offer:   

• A fun and friendly culture with colleagues who work together to win  
• Travel privileges for you and your family, effective from your start date
• Savings and Benefit programs that are flexible to meet your specific needs  

Think we are a fit?  Apply now!  

About WestJet Group of Companies  

WestJet took to the skies in 1996 with just over 200 employees and three aircraft operating service to five destinations. Since then, WestJet has pioneered low-cost travel in Canada, cutting airfares in half, and increasing the flying population in Canada by more than 50 per cent. Following integration with Sunwing in 2025, more than 14,000 WestJetters support nearly 200 aircraft and connect guests to more than 100 destinations across North America, Central America, the Caribbean, Europe and Asia.
 
As a major Canadian employer that includes WestJet Airlines, Sunwing Vacations Group and WestJet Cargo, the WestJet Group is Canada’s leading low-cost airline and largest vacation provider, with a united purpose of providing affordable and accessible air and vacation travel to Canadians.   

Our Safety Promise  

At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. As safety and security is a shared responsibility, it is expected that you will use safe work practices to ensure your well-being and the safety of others.  

WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as safety sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy.   

Our Commitment to Diversity and Inclusion 

We embrace what makes us each unique, and what makes us uniquely WestJet.  We welcome diverse skills, experiences, and backgrounds, and if you're passionate about this role, we encourage you to apply - even if you don't meet every qualification listed. WestJet is committed to inclusiveness, equity, and accessibility throughout the selection process. If you require accommodation at any stage, please contact our Talent Acquisition team at talent@westjet.com.  

We value the time and effort you put into your application.  Our recruitment process is highly competitive, and while every applicant will receive communication regarding their application status, only those selected to move forward will be contacted with next steps.  We encourage you to explore future opportunities with us if this role isn't the right fit at this time.

For more information about everything WestJet, please visit WestJet.com.