ISP Technician
Level 1 Help Desk Technician (Remote / Hybrid Options)
About the Role
We’re hiring Entry-Level Help Desk Technicians to provide first-line IT support for a technology-focused organization that delivers broadband, managed services, and modern IT solutions to customers across the U.S. This role is a great opportunity to build hands-on experience in a fast-paced IT support environment while working with a collaborative, service-driven team. As a Level 1 Help Desk Technician, you’ll be the first point of contact for users experiencing technical issues, helping diagnose problems, resolve basic requests, and escalate more complex issues when needed.
Work Location & Setup
Candidates may work fully remote or be local to select U.S. office hubs
Training is 100% remote
Company-provided equipment includes:PC
Dual monitors
Headset
Keyboard and mouse
Candidates must have:Reliable internet connection (minimum 20 Mbps download / 5 Mbps upload)
Ability to hard-wire into their router using an Ethernet cable
Schedule Expectations
Assigned schedules are 2nd shift
Post-training schedules require working at least one weekend day (Saturday or Sunday; many schedules include both)
Two consecutive days off provided during the week
Attendance and reliability are critical performance metrics in this role
Key Responsibilities
Respond to a high volume of IT support requests via phone, email, and chat
Troubleshoot basic hardware, software, and connectivity issues
Assist with:Password resets
User account support
Software installations
Windows-related issues
Accurately document all issues and resolutions in the ticketing system
Follow established processes to escalate issues when appropriate
Contribute to and leverage the internal knowledge base
Deliver excellent customer service while maintaining professionalism and empathy
Meet or exceed performance metrics related to quality, call handling, and productivity
Required Skills & Qualifications
Comfort providing technical support in a customer-facing role
Strong troubleshooting and multitasking abilities
Working knowledge of Windows operating systems
Excellent communication and customer service skills
Ability to stay organized and detail-oriented in a metric-driven environment
Nice-to-Have Qualifications
Candidates who meet one or more of the following may qualify for a higher starting rate:
Associate’s degree or coursework in Computer Science or a related IT field
Two or more IT certifications (A+, Network+, Security+, CCNA)
Bilingual skills (eligible for a pay differential upon conversion)
Job Type & Location
This is a Contract to Hire position based out of Cedar Rapids, IA. Pay and BenefitsThe pay range for this position is $15.00 - $15.50/hr. Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment.
Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace TypeThis is a fully remote position.
Application DeadlineThis position is anticipated to close on May 11, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.