Junior IT Support

Blooming Health is an AI-powered Social Care Agent platform helping healthcare organizations turn social care solutions into real health outcomes for underserved populations. The Junior IT Support Specialist will provide day-to-day IT support to employees, ensuring reliable, secure, and compliant IT operations across hardware, software, and systems.

Responsibilities

• Provide day-to-day IT support to employees, assisting with hardware, software, mobile, and network issues to ensure smooth operations
• Support remote and onsite staff, including mobile device troubleshooting (company phone provided for responsiveness and on-call needs)
• Support IT compliance monitoring efforts as assigned, ensuring adherence to company IT policies, data protection standards, and industry regulations
• Assist with implementing and maintaining security controls, including antivirus tools, firewalls, access controls, and endpoint security
• Troubleshoot and resolve IT incidents promptly, escalating complex issues when required
• Perform routine system maintenance, including software updates, patches, backups, and device configuration
• Create and maintain IT documentation, procedures, and compliance-related records to support audits and internal reviews
• Track, maintain, and report on IT assets (hardware, peripherals, mobile devices)
• Manage asset records within JustWorks HRIS, ensuring alignment with People Ops processes
• Partner with People Ops, Legal, and Business Operations on technology integrations, onboarding/offboarding, and special projects as assigned

Skills

• 1–3 years of experience in IT support, help desk, or junior systems administration
• Strong working knowledge of common operating systems, hardware troubleshooting, and SaaS tools
• Familiarity with IT security best practices and compliance concepts (HIPAA awareness is a plus)
• Experience supporting mobile devices and distributed teams
• Strong documentation habits and attention to detail
• Clear communication skills and a service-oriented mindset
• Comfortable working in a fast-paced, growing environment with evolving needs
• IT certifications (CompTIA A+, Network+, Security+, or similar)
• Experience with HRIS platforms such as JustWorks
• Exposure to healthcare, health tech, or regulated environments

Benefits

• Tech Provided: Laptop and mobile phone

Company Overview