Key Account Manager

About the Client
Our client is a rapidly growing fintech company specialising in crypto payment infrastructure. They provide businesses with a full-stack solution to accept, store, send, and exchange digital assets across 50+ cryptocurrencies.
Role Overview
As a Key Account Manager, take ownership of a portfolio of high-value clients within high-risk industries, ensuring seamless post-sale operations and long-term partnership growth. This role is critical in driving client performance, optimising revenue, and delivering a high-quality customer experience, while collaborating cross-functionally to support scalable and efficient payment solutions.
Key Responsibilities
Serve as the main point of contact for key clients, building strong and trusted relationships

Manage the full post-sale lifecycle: onboarding, contracts, integrations, and ongoing support

Monitor client performance metrics (e.g., conversion rates, transaction volumes) and provide actionable insights

Proactively identify growth opportunities and implement account development strategies

Resolve operational and technical issues efficiently, ensuring high client satisfaction

Collaborate cross-functionally (product, tech, compliance) to deliver tailored solutions

Maintain accurate records and reporting through CRM systems

Requirements
2+ years of experience in the payments, fintech, or crypto industry

Proven track record in account management, client success, or partner management

Overall understanding of crypto payments, wallets, or related financial infrastructure

Experience working with high-risk industries is a strong advantage

Strong analytical skills and ability to interpret performance data

Hands-on experience with CRM tools

Fluent English and Russian (written and spoken)

Key Soft Skills
Proactive mindset with strong ownership

Excellent communication and stakeholder management skills

Problem-solving attitude with a focus on solutions, not blockers

Attention to detail combined with the ability to manage multiple accounts

Commercial thinking and a client-centric approach

What We Offer
Fair and transparent KPI system, with clear goals and performance-based bonuses for achievement

Competitive salary aligned with your experience and impact

Opportunity to work in a high-growth crypto fintech environment

Collaborative, transparent, and international team culture

A role with real influence on client success and company revenue

Recognition of achievements and personal milestones

Comprehensive social benefits

Apply in 2 min and become a key player in shaping the future of digital payments.