Key Account Onboarding Specialist

Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.
 
We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands. 

PetPartners, Inc. is seeking a Key Account Onboarding Specialist who will report to the Manager, Operations Business Processes. The Key Account Onboarding Specialist is responsible for managing the onboarding and and implementation of large-scale and high-profile client accounts, leveraging analytical expertise and independent decision-making to deliver tailored solutions that meet complex customer needs and drive satisfaction. 

Job Location: Remote – USA
  
Main Responsibilities:  
Analyze client-specific requirements to develop tailored solutions that drive customer satisfaction and operational efficiency 
Act as a dedicated point of contact for high-profile clients, ensuring their unique needs and expectations are consistently met 
Manage onboarding and administration for large to jumbo case sizes, ensuring accurate and timely execution of tasks 
Review, analyze, and make decisions regarding qualified life events and eligibility updates for complex client portfolios, ensuring compliance with company policies 
Coordinate and oversee implementation activities, ensuring seamless delivery for clients with diverse and complex needs 
Lead and facilitate implementation meetings with employer groups, partners, and stakeholders, driving actionable outcomes for large-scale and high-value accounts 
Independently review, analyze, and resolve client-specific challenges within established escalation and approval processes 
Monitor system performance and participate in testing and rollout of enhancements 
Identify and implement process improvements to maximize efficiency, productivity, and customer satisfaction 
Perform additional duties as assigned 

Basic Qualifications:  
Associate’s or Bachelor’s degree in Insurance, Business, or related field preferred  
3-5 years of experience in insurance operations, banking, or a related field  
Basic understanding of insurance operations and administrative processes  
Exposure to file feed transmissions (EDI, eligibility files) preferred  
Strong organizational skills with the ability to manage multiple tasks  
Proficiency in Microsoft Office Suite (Excel, Word, Outlook)  
Strong written and verbal communication skills 

Expected Hours of Work:
This is a full-time position: Days and hours to be determined by needs of business.  Hours to be determined between employee and director

#li-Remote

All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following:
Comprehensive full medical, dental and vision Insurance

Basic Life Insurance at no cost to the employee

Company paid short-term and long-term disability

12 weeks of 100% paid Parental Leave

Health Savings Account (HSA)

Flexible Spending Accounts (FSA)

Retirement savings plan

Personal Paid Time Off

Paid holidays and company-wide Wellness Day off

Paid time off to volunteer at nonprofit organizations

Pet friendly office environment

Commuter Benefits

Group Pet Insurance

On the job training and skills development

Employee Assistance Program (EAP)

Interview Technology Notice:
Please note that phone and video interviews or screenings may be recorded and transcribed using interview technology to support our recruitment process.
By continuing with the interview, you consent to this use.

Text Messaging Notice:
If you provide a mobile phone number, you may receive job-related communications via text message. Message and data rates may apply.
You may opt out of text communications at any time by replying “STOP.”