Learning Operations Specialist

POSITION: Fixed Term Contract (up to 2 years) u 

LOCATION: Fully remote (UK-based) 

FTE:  0.5 FTE (over 4 - 5 days)

SALARY: £35,000–£42,000 FTE

United by our vision. Leading with empathy. Pioneers in curiosity.

Healios exists to bring exceptional healthcare to anyone, anytime, anywhere.  By digitising entire clinical pathways, we enable children, adults and their family members to receive and seamlessly transition between clinical services from the comfort of their home. 

Innovation is at the heart of what we do as we strive to be the leading provider of neurodevelopmental and associated mental health services.  You can find out more about us by clicking here!

Healios is all about helping families feel better and that includes our own families too, which is why we embrace diversity in all its forms and offer unparalleled flexibility for our employees. For more information on what it’s like to be a Healios employee, and our hiring processes, take a look at our Notion page. 

“Great minds don’t think alike” 

From our talented tech teams to our standout clinical expertise, we’re bringing great minds together to build more accessible services.  

As the Learning Operations Specialist you will play a pivotal role in our People team supporting ongoing learning operations for all our employees and associates.  Your primary responsibilities will be to own the Learning Management System, support learners across the organisation, drive strong knowledge management, and provide reporting and operational insights. You will work closely with the wider People Operations function.

Responsibilities:

Reviewing and maintaining HRIS>Docebo integration as needed

Maintaining and creating user groups, learning pathways and learning assignment rules in Docebo for both permanent and associate staff

Hosting / integrating internal and external digital learning (SCORM etc) on Docebo

Managing mandatory training annual schedule, certification renewals in line with role-based mandatory curriculum, non-completion escalations, and reporting

Scheduling and supporting live learning sessions, (including clinical CPD schedule)

First-line learner support and system trouble-shooting, including managing L&D inbox and Grow Slack channel, escalating to relevant team members for response or addressing directly in line with internal SLAs

Ongoing learning comms including Docebo notifications to relevant audiences

Monitoring of learning design and development requests submitted

Basic support resources creation and maintenance in Genially

Liaison with external freelance resources / vendors as needed

Ad hoc support on audits or other talent and learning operational needs.

Supporting organisational knowledge management, e.g. Clinical Knowledge Hub and L&D intranet pages maintenance in liaison with subject matter experts

Provide regular operational insights to help teams monitor progress and support decision-making.

What you need to have

If you feel you could be a good fit for the role but do not meet all of the criteria, please do make an application and we will be happy to consider your application.

Essential

Previous experience working within a regulated environment

Excellent organisational, communication, and data management skills

Docebo LMS experience

HRIS / HCM experience

Google Suite experience, especially Google Sheets

Slack experience

Desirable

HiBob experience

Basic Articulate Rise experience

Genially experience

AI-supported workflow and process optimisation

Previous experience working within a People Operations team

Previous experience supporting an associate workforce

What’s in it for you 

33 days holiday (including Bank Holidays)

Paid Christmas closure (between Christmas and New Year)

Birthday Leave - paid day off on your birthday

"Life Leave" - 2 days of extra leave to take when things you can't plan for happen

Enhanced family friendly policies including a phased return to work and receive full pay

Paid company sick pay scheme

Contributory Pension Scheme (6% matched)

Employee Discount to access a private assessment (for ADHD, Autism or a combined assessment) through our Melios service for your child

Fully personalised flexible benefits package including; Health Cash Plan, Life Assurance, EAP Service, Will Writing, Critical Illness Cover, employee discount and savings portal, Cycle to Work Scheme, Tech Scheme and Wine Club!

Work from anywhere policy

Access to NHS and Perks at Work discounts, including the Blue Light Card

Free access to co-working spaces

CPD/Growth day per year, plus personal development allowance to invest in your growth

Bespoke Healios Training and on demand learning including schedule of monthly CPD for clinicians

ACCOMMODATIONS

We’re glad to accommodate candidates who need adjustments throughout the hiring process and we're always learning about different accessibility needs to ensure our hiring process is accessible for all candidates. We encourage you to be open about the adjustments you need so we can adapt our interview process. You can read more about Healios being an Inclusive Employer on our Notion page

Healios is a Disability Confident Committed Employer and  we are committed to inclusivity and equality for people with different needs in the workplace.

 
DIVERSITY AND INCLUSION

“Do the right thing” is one of our core Healios values. And building a diverse and inclusive workplace where everyone feels supported is absolutely the right thing to do. Whether we’re developing a new service line or enhancing one of our products, we need people with different skills, backgrounds, identities and perspectives to ensure our innovations will work for the children and young people we are here to serve. By embracing diversity, we can deliver better care experiences and outcomes, while tackling the inequalities in healthcare provision that exist today.

SAFER RECRUITMENT & PRE- EMPLOYMENT CHECKS 

Healios ensures that supporting people to be safe is at the heart of our work and a key priority across all areas of the organisation, We will do our absolute best to keep the people that we support, safe from harm. This starts with our recruitment processes.

As part of our pre-employment checks, all employees of Healios will be asked to have a Disclosure and Barring Service (DBS) check. Dependent on your role within the business, this will either be an Enhanced or Basic. A Protecting Vulnerable Groups (PVG) check will be required. You will also be asked to provide two professional references as a minimum.